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Geek Squad
- Retail
- Kennewick, WA
About this business
Location details
6809 W Canal Dr, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
the employees make this place great. Sure you have to wait a little bit, but its worth it due to the service they provide.
Not sure the point in having an appointment if we are just going to sit in line for every walk in to be taken care of first.
Absolutely terrible experience. You cannot talk to anyone over the phone, they have a mandatory AI answering service. Upon returning to the store for my pick up appointment, and waiting for 30 minutes past my appointment time, I was told that my laptop wasn't ready yet and I would have to make ANOTHER appointment. Once I returned for my SECOND pick up appointment, there was a huge line and it moves SO SLOWLY. I dont understand why appointments are required if they completely disregard the appointment times
Tried to get my TV repaired through Best Buy, and I would strongly discourage others from doing the same. After two months, four all to half day appointment blocks (two of which were no-call, no-show), multiple phone calls to customer service, and $150 sunk...my TV is still not fixed. The disconnect between the local repair team, the customer service line, and the parts procurement process was truly abysmal. Therefore, I have zero faith in Best Buy's repair services and would recommend you take your business elsewhere if at ... read more
Brought iPhone for a screen replacement, they said it would take 2-3 hours, was promised it would take a maximum of 24 hours. It took them almost 2 days because they “forgot” to schedule an Apple certified technician to fix the phone. Tried to call multiple times while waiting for them to contact me about my phone, they never answered.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 59 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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