Geek Squad

Q Bates 

on Google

a week ago

We walked in to one guy named Mo at the counter after I spent hours troubleshooting my grandmas tablet for her just for him to turn it off and on again and say there's nothing he can do. Albeit we didn't make an appointment but there was nobody in line and we weren't rude but he sent us on our way with nothing. He was very condescending towards me even after I told him about all my work to fix the tablet. I'm 24 so I at least know the basics and he treated me like an idiot by asking the most basic questions that anyone would... read more

Ryan Brown 

on Google

4 months ago

Had to go through them for a laptop repair and I pay for a "total tech warrenty" only to have them tell me its my fault for the problem and they won't cover it. even though over the phone I was told by 4 seperate people it would be covered. horrible communication, horrible customer service, go anywhere but here this place needs to know its not okay to treat customers this way. Ive worked in this industry so I get it, I was not rude and the employee didn't apologize or try and help in anyway. I will definitley be filing a com... read more

D Wren 

on Google

8 months ago

NEVER PURCHASE THE TECH SUPPORT. They will continue to charge you for two additional years after cancellation and then refuse to address the issue hanging up the second you ask to speak to a supervisor. To stop the charges I would have had to cancel and reactivate my credit card. Their continued charges are fraud and I am reporting this activity to the Attorney General of Michigan. 

Rita Petrick 

on Google

9 months ago

Went in to have my computer unlocked as my password wasn’t working. I was told I need an appointment to drop off. There was no line and no one being helped at the time I walked in. There were 2 workers sitting at the counter talking, again with no customers. And I was turned away to make an appointment for a later time! Worst customer service. And this is every time with Best Buy, Geek Squad! Awful! 

Fred X 

on Google

9 months ago

I had a TV, sound bar, and behind-the-TV outlet installed by the Geek Squad, and the experience was excellent. Blake and Alek arrived right on time, worked efficiently, and delivered top-notch results. My new Best Buy TV and sound bar not only function perfectly but also look absolutely fantastic. I couldn’t be happier with the setup!