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Geek Squad
- Retail
- Onalaska, WI
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
9420 WI-16, Onalaska, WI, 54650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
HORRIBLE DO NOT USE!! After BEST BUY sold me items that did not work and told me to call Geek Squad, I did...had to pay them to schedule an appointment and was told that they would be at my house between 4:30 pm to 7:30 pm. After they did not come at 7:40, I called. He said he was 30 to 40 minutes away. They then told me they were only coming to handle one of two items. Not only was this TOO LATE to come but they were NOT going to fix all the items that needed to be done. WHAT A JOKE AND RIP OFF!!
There are several things wrong with this business. First it's is very difficult to actually set up an appointment by phone and straight up not possible to reach anyone locally by phone. Second even if you have an appointment you may end up still waiting 30+ minutes while other walk-in customers get helped. Third they fix very little in store. They seem to want to sell a new one or mail off your device for an unknown amount of time. Forth most of the staff I have dealt with there does not seem very knowledgeable. If it's an i... read more
There are several things wrong with this business. First it's is very difficult to actually set up an appointment by phone and straight up not possible to reach anyone locally by phone. Second even if you have an appointment you may end up still waiting 30+ minutes while other walk-in customers get helped. Third they fix very little in store. They seem to want to sell a new one or mail off your device for an unknown amount of time. Forth most of the staff I have dealt with there does not seem very knowledgeable. If it's an i... read more
Website states they fix any phone purchased anywhere. I have a Google pixel that just needs a screen replaced. They refused stating that they can only work with Apple products. Customer service was rude towards me when I approached her showing the website. This error needs to be fixed, whether they honor what they state online or they remove the incorrect statements. No wonder Best Buy is going out of business.
Such a joke cant even call your local best buy store anymore its all automated uselessness or getting transferred to some call center. Absolutely horrible
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.1 star rating with 30 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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