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Geek Squad
- Retail
- California, MD
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
45235 Worth Ave, California, MD, 20619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Chantel told me she has no email address but she does have one, I needed to send her screen shots to tell her what is wrong with my pc and phones. The store’s music was way too loud to have a conversation about tech issues. But Chantel did fix some of my issues and so did Jalen although he does not listen well. Chantel left for a meeting and my pc and phone are still on the counter. Which can be taken by anyone and she did not have a good handshake passing along the description of my issues to the other guy so I keep repeati... read more
Would give zero stars. Chantel dined a refund when they couldn't fix our phone. She admitted her techs made a mistake but still denied our refund (that the other staff already told us we were getting) claiming she told us before they made a mistake that they wouldn't be able to fix it. First of all you never said that. Never. Lying on customers isn't cool. Regardless why would you take our money if you couldn't do the service we wanted done? If your tech made a mistake by accepting the service, the right thing would be a ref... read more
Came in to get a phone unlocked. Chantel said "so if you know your apple id you can reset ourselves or if you have trouble you can come back and have us do it for $40. I'll be here all day" that's it. word for word. We left and tried but came back and spoke to somebody else after having trouble (Chantel was no longer around) and explain to them that we did not know the Apple ID. He told us he would reset the phone, completely wipe it and we would be able to get back into it. When we came to pick it up it was on the same exac... read more
Horrible service
I went to get my phone fixed because the back glass was shattered. When talking to the Geek Squad member, I told them not to put the case I had on the new phone because there was some glass stuck in it but I didn’t want the glass to fall everywhere. Of course, they didn’t listen and now my new glass has scratches on it.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.3 star rating with 19 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 10:00 a.m.
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