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Geek Squad
- Retail
- Homewood, IL
About this business
Location details
17800 S Halsted St, Homewood, IL, 60430, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
No one answers the phone and if they do somebody hangs up . Definitely reporting this location to the BBB
Management overseeing training for the Geek Squad staff needs to provide one-on-one "extensive training" to the female employee that I encountered today at about 12:45 p.m. While approaching the counter, I could immediately see negative energy in her facial expression. In working with the public using common sense, she would have greeted me as a customer in Best Buy to say, "Hello, how can I help you?" She didn't open her mouth, so I said hello and asked a question regarding my cell phone. It's not always what you say, but h... read more
Did a great job
Earlier in the day, on 2/21/25, my phone broke out of nowhere. I set up an appointment with Geek Squad to assist me. I arrived and was greeted kindly by Josiah in the Geek Squad department. Josiah was very knowledgeable and understanding to my situation. He took his time assisting me with a solution for my phone and also displayed great customer service. There isn’t always good customer service everywhere, but Josiah was great. I really appreciate his help.
Waited for 30 min with no assistance I even scanned the QR code
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.8 star rating with 40 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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