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Geek Squad
- Retail
- Homewood, IL
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
17800 S Halsted St, Homewood, IL, 60430, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Management overseeing training for the Geek Squad staff needs to provide one-on-one "extensive training" to the female employee that I encountered today at about 12:45 p.m. While approaching the counter, I could immediately see negative energy in her facial expression. In working with the public using common sense, she would have greeted me as a customer in Best Buy to say, "Hello, how can I help you?" She didn't open her mouth, so I said hello and asked a question regarding my cell phone. It's not always what you say, but h... read more
Did a great job
Earlier in the day, on 2/21/25, my phone broke out of nowhere. I set up an appointment with Geek Squad to assist me. I arrived and was greeted kindly by Josiah in the Geek Squad department. Josiah was very knowledgeable and understanding to my situation. He took his time assisting me with a solution for my phone and also displayed great customer service. There isn’t always good customer service everywhere, but Josiah was great. I really appreciate his help.
Waited for 30 min with no assistance I even scanned the QR code
Came out to my office 2x to connect a computer and printer I purchased, and I still Can't print out Word documents, they expect the customer to Pay a service fee evertime they have to come out for an issue.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.8 star rating with 39 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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