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Geek Squad
- Retail
- Springfield, IL
About this business
Location details
3193 S Veterans Pkwy, Springfield, IL, 62704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Has my phone for what is 40 bours now to replace glass! They lied and assures me the same day repair would happen the next day and this os the day after that! No call, update, support cant reach them so thehre saying go in AGAIN and ask if it's ready. If ypu charge a 29 dollar servive fee on top of your "free labor due to applecare insurance, dont lie about thw process and capabilities. I couldve used it and turned it in after the conference tomorrow if i didnt want it held hostage. I want a refund, but at least everyone els... read more
Absolutely wrong how Best Buy DOES NOT ALLOW YOU TO TALK TO THEIR STAFF IN THIS STORE. I am very upset over his policy. I need some visual verification on the condition of an Open Box item and all i am allowed is to talk with staff overseas. That is ridiculous. I even requested a manager and no go.
I’m a big believer in supporting local businesses. Rather than go to St. Louis to The official Apple Store to repair my iPhone , I thought I’d give Best Buy here in Springfield a try. Big mistake. They charged my credit card and told me it would be about 2 to 3 business days before the battery I was trying to replace would come in. After a little over two weeks, I never heard from them. At the time they charged my credit card, they said they would call me as soon as the part arrived. I called Geek Squad, customer service, wh... read more
My iphone is under warranty and basically is a paperweight. The springfield store has worked with me having to go through all the repairs Apple requires. But the Call Center is worthless. They can't answer anything on Apple repairs, I receive incorrect information and you can not call directly to the store. I know the Call Center can't help me and they won't transfer me. I have been to the store already 4 times and waiting on replacement. After picking up yesterday, now my phone restarts every 2 minutes, can't charge unless ... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.6 star rating with 37 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 7:00 p.m.
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