This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- Springfield, IL
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
3193 S Veterans Pkwy, Springfield, IL, 62704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Absolutely wrong how Best Buy DOES NOT ALLOW YOU TO TALK TO THEIR STAFF IN THIS STORE. I am very upset over his policy. I need some visual verification on the condition of an Open Box item and all i am allowed is to talk with staff overseas. That is ridiculous. I even requested a manager and no go.
I’m a big believer in supporting local businesses. Rather than go to St. Louis to The official Apple Store to repair my iPhone , I thought I’d give Best Buy here in Springfield a try. Big mistake. They charged my credit card and told me it would be about 2 to 3 business days before the battery I was trying to replace would come in. After a little over two weeks, I never heard from them. At the time they charged my credit card, they said they would call me as soon as the part arrived. I called Geek Squad, customer service, wh... read more
My iphone is under warranty and basically is a paperweight. The springfield store has worked with me having to go through all the repairs Apple requires. But the Call Center is worthless. They can't answer anything on Apple repairs, I receive incorrect information and you can not call directly to the store. I know the Call Center can't help me and they won't transfer me. I have been to the store already 4 times and waiting on replacement. After picking up yesterday, now my phone restarts every 2 minutes, can't charge unless ... read more
I had called for an audio issue so they did a remote hook up to my system. I had sat there for I don't know how long before noticing that they stated that the problem was fixed in a minimized chat box. They had disconnected and left before I was able to test it. It was not repaired at all. I called back and started another remote repair only to find out that they did the very same thing. The hang up the phone conversation when they push you to the next level tech and now I think it is by design. I would give less than one st... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.7 star rating with 36 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com