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Geek Squad
- Retail
- Springfield, IL
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
3193 S Veterans Pkwy, Springfield, IL, 62704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had called for an audio issue so they did a remote hook up to my system. I had sat there for I don't know how long before noticing that they stated that the problem was fixed in a minimized chat box. They had disconnected and left before I was able to test it. It was not repaired at all. I called back and started another remote repair only to find out that they did the very same thing. The hang up the phone conversation when they push you to the next level tech and now I think it is by design. I would give less than one st... read more
Had a pick up at 6:30 waited 20 minutes for them to say it will be 10 minutes and then came back and waited 30 minutes and still not done very slow not helpful and poor customer service.
Worst ever experience by far at the Springfield store. Long wait time in the queue even after having an appointment and the service is the worst ever no one are sure about the process of repairing my iPhone and this is my 3rd visit to get it done and I’m still waiting in the queue. Really I should appreciate the patience of the people coming here for service. Such a pathetic geek squad service center
By far most unprofessional team of people I’ve seen in awhile. Maybe my standards of service are higher because I worked 5 diamond resorts but there is no reason why when someone is helping us we need to be interrupted 15 times because they clearly arent trained properly or incompetent. I did not feel confident in their knowledge or skill set and have decided to go directly to the Apple Store 2 hours away to get my replacement watch even though they are apparently Apple certified. I also want to say I’m not just bitching. Al... read more
Former Total Tech customer here. Crew came to our house on two occasions. Same crew each time and led by same person. Unprofessional. Crew leader hustled us into paying for more services and products. Now I understand part of the issue is lack of communication between their order process and service technician process. Took them ONE year, yes, one full year to finally come out and finish installation on one of our tvs. This was a scheduling, system issue, as much as it was an error on part of their lead technician. He was ig... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.9 star rating with 32 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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