This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- Ankeny, IA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1955 SE Delaware Ave, Ankeny, IA, 50021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Had an appointment for a battery replacement and read the instructions before checking in. The Q/A section said they would not need passcode to phone, yet the store insists they need the passcode disabled. The Q/A states the service will take 20 minutes to preform. Store says that’s impossible it takes 2 hours. I will not shed any tears when Best Buy files for bankruptcy next time around. Should not be a part of Apple’s Authorized Service Provider.
Had an appointment for a battery replacement and read the instructions before checking in. The Q/A section said they would not need passcode to phone, yet the store insists they need the passcode disabled. The Q/A states the service will take 20 minutes to preform. Store says that’s impossible it takes 2 hours. I will not shed any tears when Best Buy files for bankruptcy next time around. Should not be a part of Apple’s Authorized Service Provider.
worst customer service ever.
I couldn't tell you how much Paul in there has helped me with my gaming computer issues and all with just a scheduled diagnosis appointment. I really wouldn't take my PCs to anyone else. Thanks a lot!
When it comes to technology, trust is very important. Unfortunately you cannot trust anything that they say. I called to explain our situation over the phone and was told one thing and one price. When we drove 40 miles from out of town to take it to them, we were told something much different in the store. When asked about this discrepancy they just shrugged their shoulders and blamed an out of country call center, even though one of the phone calls I made was to the Ankeny Geek Squad directly. We even talked to a a manager ... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.4 star rating with 18 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com