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Geek Squad
- Retail
- Pleasant Hill, CA
About this business
Location details
3260 Buskirk Ave, Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had an amazing experience shopping here! The staff was super helpful and knowledgeable, making it easy to find exactly what I needed. Plus, their selection of electronics is unbeatable!
They are extremely disorganized. They wasted my time with 2 unnecessary visits just to tell me the laptop wasn’t serviceable.
Disappointed with geek squad at Pleasant Hill Best Buy. I went in wanting to have a charge port replaced on a iPhone. $21 item on eBay for a OEM original part made by Apple. Geek Squad tries to tell me changing that part requires replacing the logic board: a $655 component plus service fee. I was told by geek squad tech that the two are soldered together and therefore have to be replaced together. This is a LIE! Service tech videos and parts and parts diagrams shows the charge port is connected to logic board via a simple ri... read more
Very rude, bad customer service. I felt they didn't want to repair my laptop just because I bought it from Costco.
They do help with fixing issues but their wait times, pick up times, customer service is horrible. They are grossly understaffed. The staff at the location has minimal knowledge so they take in majority of items in to be shipped which takes weeks to get back. Overall very unimpressed and I wish best buy would level up the customer experience.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.3 star rating with 30 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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