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Frost Bank
- Finance
- Fort Worth, TX
About this business
Location details
708 W Rosedale St, Fort Worth, TX, 76104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My brother presented POA to add me as a signer on my mother's account, and Frost finally accepted it after he had to go in person twice and explain the language, since they wouldn't actually read the document. After weeks of many phone calls and emails, Frost called my sister, who is a signer but not POA. Frost's call to her was inappropriate and unnecessary, and caused tension in our family. One employee asked me to confirm that my mother is dead (she is not). My brother had to go yet again, including a lengthy visit after ... read more
I didn't know this branch existed, I was driving between appointments and needed to knock some stuff out so I made the block and went inside. I had to wait for about 4 minutes while the two banker's were finishing with customers, no big deal and I was offered coffee or water. Blanca R. was prompt in turning customers, I came over, ID'd myself and explained that I'd locked myself out of a business account, had not idea of the username or account number. She laughed with me, which was comforting! We got that issue squared up, ... read more
I am writing this to formally alert corporate management to a deeply disturbing experience at your Fort Worth, Texas 708 W. Rosedale Street 76104 location. I strongly advise leadership to believe every negative review posted about this branch; the patterns of behavior described by others are absolutely accurate. During my attempt to open an account, I was subjected to blatant racially motivated profiling. The employee assisting me was completely unempathetic and treated me with such suspicion that it felt as though I were be... read more
They're so rude. They need to hire people that really want to be there and work. Worst experience ever. I prefer the other locations
Frequently asked questions about Frost Bank
How is Frost Bank rated?
Frost Bank has a 2.5 star rating with 16 reviews.
When is Frost Bank open?
Frost Bank is closed now. It will open tomorrow at 9:00 a.m.
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