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Frost Bank
- Banks
- Lakeway, TX
About this business
Location details
12532 FM 2244 Rd Ste 150, Ste 150, Lakeway, TX, 78738, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
What can I say… I came in today to apply for a loan — something the website advertised as a quick 15-minute process — but it ended up taking over an hour. The person helping us kept leaving and coming back, clearly unsure of what to do or how to handle the situation. There was no communication or explanation for the delay, just long stretches of silent staring at the computer and tapping on keys, followed by more trips to ask someone else questions. I understand that people can be new and need time to learn, but this was som... read more
Unprofessional service. The workers that have been “helping” me act like it’s their first day of work ever. They got my SSN wrong twice and then blame me. It seems like they didn’t even check if my SSN is real when I first opened my account. Doesn’t seem a safe place to keep all your money at. I was reading it to them multiple times and even showed them the numbers and they still get it wrong. And that’s from people who work with numbers everyday. They work insanely slow. Incompetent staff.
Such poor service at this location. Clerks here don’t even smile. They look like they hate the customers or hate working here.
Slow
This is the best service I have received from any bank. The employees go out of their way to assist and educate. At this Bank location those that have been most helpful onsite are Adele, Kenzie and Jason before he moved to another location. I recommend Frost to everyone.
Frequently asked questions about Frost Bank
How is Frost Bank rated?
Frost Bank has a 3.1 star rating with 14 reviews.
When is Frost Bank open?
Frost Bank is closed now. It will open on Tuesday at 9:00 a.m.
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