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Frontgate
- Retail
- Pisgah, OH
About this business
Location details
5566 West Chester Rd, Pisgah, OH, 45069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I noticed how many times this has been viewed... wow! My issue was resolved eventually and I do have two beautiful framed art pieces on my wall. I bought (2) 1500.00 framed prints. One was delivered w a damaged frame. I called customer service to replace the damaged item. I am on my (6th) exchange for the same print! YES I WROTE 6! ALL DAMAGED I asked them to give up at 5 but another came. I was given a discount.. not enough, I am a 5’2 woman with a 4 plus foot box to deal with each time. Unpacking /lRepacking, pulling it to... read more
Absolute trash company. Threatens customers for their errors. Horrible work practices.
Frontgate is a bad risk to purchase from: about a year ago, a new bath towel selvedge started to fray and when I called & I asked them if I needed to send proof of defect they said no and replaced the item right away. Great. But the big expensive stuff like umbrella parts....not so good. Most of the time, the CS reps just don't want to deal with anything complex, so they fluff it off. Today, I spoke with Cana, a very helpful CS rep who spent the time to research the purchase and I've been promised a return call from parts. W... read more
I bought (2) 1500.00 framed prints. One was delivered w a damaged frame. I called customer service to replace the damaged item. I am on my (6th) exchange for the same print! YES I WROTE 6! ALL DAMAGED I asked them to give up at 5 but another came. I was given a discount.. not enough, I am a 5’2 woman with a 4 plus foot box to deal with each time. Unpacking /lRepacking, pulling it to my porch, no one showing up to pick up the return, pulling it back in. Currently I have gone through 4 people, some were “escalated” departments... read more
I ordered a set of Christmas Ornaments online on 11/21. I checked order status daily until 12/1 when the status changed from "processing" to "backordered. Won't be delivered until 12/30." 10 days to tell me it's on backorder??? I called and they had no solution for me other than cancel my order and try to order something else. Big surprise, no other ornament sets were available. Then this idiot had the nerve to tell me, "it's always a good idea to call a company when purchasing items through their website." WHAT?!?! Since wh... read more
Frequently asked questions about Frontgate
How is Frontgate rated?
Frontgate has a 2.8 star rating with 18 reviews.
When is Frontgate open?
Frontgate is open now. It will close at 6:00 p.m.
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