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About
Freeman Motor Company is a pre-owned car dealership conveniently located on Macadam Ave. in Portland, Oregon. At Freeman, we specialize in affordable vehicles to suit every lifestyle here in the Northwest and across the country.
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D E. on BirdEye
2 months ago
03/27/2022, 06:29 AM
Watch out if you buying from out of state. These guys will send you a video to CYA themselves but not tell you honestly what imperfections there are in the car. I bought a slightly used 2017 vehicle from them a week ago, the salesman was very nice, but unfortunately was laid off because of the Covid 19. I was then passed one to another salesman, they had videos sent showcasing the vehicle. Looked nice, they fixed the scratch on the bumper as requested. Got the car delivered, the first thing I noticed when receiving the car 3 of the 4 rims where different colors (meaning someone used wrong cleaning material and permanently damaged them). Called the dealer on this and they said, "we sent you all the video and pics we could to detail the car but it is pre-owned sorry". Again CYA themselves did they fix anything NO. Next, I take the car into the dealer here where I live to get some work done on it (new floormates, another key fob, updated wireless charger, etc) and they said your car has been hit and you can still see the damage. Back right quarter panel has ripples in it like it has been hit and a scratch above the bumper to which the dealer I bought the car had painted. Being that the dealership did nothing on the rim issue nor did they care and just give me the excuse that hey this is a pre-owned car sorry. I knew my phone call was going to be wasted time but I tried anyway. I called the dealership up and as I thought all they said was, "we sent you videos and pictures SORRY". Pretty sad, when you rely on people, hopefully, honest people to tell you the imperfections when buying a $50k vehicle from out of state. I asked several times is there anything else wrong with the car. In my opinion, an honest dealership would have stated the facts that yes 3 rims are discolored and the back right quarter panel has ripples in it as it has been hit. This car would not have been purchased by me if these facts had been stated correctly. Watch out, their reviews are mostly very good which is what I went off of also but I would think twice before ever buying a car from out of state from them in my opinion and I personally feel I was sold a lemon and would never buy from this dealership again. The car wasn't even detailed inside. Good luck.
Brian Y. on BirdEye
2 months ago
03/27/2022, 06:29 AM
I am a returning customer to Freeman, the first car was purchased in Portland and I loved the way I was treated, the honesty and quality of the car. I even spoke with Eric as he didn't like the looks of my car before taking it and they took the extra effort to have it buffed out and paint chips fixed. My second experience was recently and it seems their mission statement has been replaced by corporate greed. I certainly hope Eric doesn't know what his company looks like today. I was lied to about the condition of my car, when you spend that much you take the word of the salesman (who claimed to be the manager). After taking possession of my car and driving about 200 miles it broke down in the middle of the road. Freeman would not return my calls and on my expense I found that the car had not been serviced, was low on coolant, had hundreds of faults and the rear brakes and rotors were at minimum specifications. Had I known these costs and problems I would not have paid their full price or negotiated the repairs. After multiple calls with no call backs I tried to reach Eric, they do not give out contact information or email. I was told the manager would call me but I was called by the Salem manager who didnt seem to care or believe me but offered a free oil change coupon, which he never sent. So sad to see the empty words of the mission statement repalced with greed and lies.
Jose Ramon B. on BirdEye
2 months ago
03/27/2022, 06:29 AM
I purchased a car with this Dealer but I couldn’t see the car in person because I live in Florida. I trust them and they lied to me pretty badly. I asked for pictures of the car and asked for scratches or other problems that the car could have, and they sent me a picture of 2 little scratches. I bought the car and when it arrived it was insane!! The car had huge scratches from side to side of the car, holes in the leather seats, holes in the plastic that covers some of the side lights….I couldn’t believe that they got advantage of the situation and lie to me to be able to sell the car.
Also the car was not clean with stains in the ceiling, the seat belts completely full of dirt that I can’t take it of, the car mats are missing …
Also I paid in cash so nobody cares anymore because they have my money and I had to end with a car full of scratches and problems that they didn’t tell me.
Don’t buy to this dealer, they are not honest. I’m sure that my car is going to have mechanic
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