Franklin County Treasurer Office

scott farkus 

on Google

2 weeks ago

I never would have expected to be writing a positive revue related to dealing with a bureaucracy, but yet here I am. I went to the treasurer's office this morning and everyone was courteous and helpful but two people really made an impression on me. One being an attractive white female who went so far as to help me because I didn't have my reading glasses, going to the trouble of helping me fill out a form reading and explaining each line that needed to be signed. If she happens to read this, I would just want her to know th... read more

Lanier Young 

on Google

2 months ago

My taxes were collected, escrowed and paid by my mortgage lender for 23 years. I had to contact them to ask how do I start paying it myself? They said don't worry, the county will contact you. Don't believe that. The only contact is a very large bill showing up in the mail out of nowhere. I contacted this office the week the mortgage note was paid using their"contact us" on the web site. NO RESPONSE. Don't bother using the web site to contact them. If payment is not postmarked correctly or is received one day late, PENALTY! ... read more

Lanier Young 

on Google

2 months ago

Something as important as property taxes should be managed by an effective, timely, professional county department. Timely communication and responses from a tax collector is life or death to a property owner. ANY misunderstandings are on THEIR clock, not our's. That is NOT a timely, professional dept. under Cheryl. Don't bother using the web site to contact her. NO ONE READS the communications. If you do contact her office NOT using the web site, expect to wait SIX TO EIGHT WEEKS for a response. One so tone deaf, a machine ... read more

Bryan Cerqua 

on Google

a year ago

Help from the Treasurer's office is essentially unreachable by phone. Transferred to Treasurer's office by Auditor's office on a Thursday afternoon, on hold 22 min, automatically diverted to voicemail and told 24 hr call-back response so left message. No callback by Friday late afternoon. Called back on Friday and on hold 1 hour and 35 minutes before abandoning call. Information I'm seeking is not available on their website. I fail to see how the Treasurer's office is delivering service to property owners.