Fox Valley Credit Union

B Hoffman 

on Google

a month ago

Your money is absolutely NOT safe here. Go literally anywhere else if you're considering opening an account here because this is a very, very poor excuse for a financial institution. I had to dispute something (that was an obvious scam) for $1000 which I never got a call or text about due to the amount, and despite the fact the withdrawal was pending for *well over 24 hours*, Fox Valley Credit Union did nothing to stop that money from coming out of my account. It was if I was asking them to stop a runaway train. Not only th... read more

Rachel Cleghorn 

on Google

7 months ago

Today was a really disappointing experience. I’ve been a member since the Allsteel Credit Union days, but service has declined since the merger. At the Broadway branch, I went to the drive-up to file a dispute and was in the middle of being helped when I was told to come back because they were closing which delayed my dispute. I’ve also been without a debit card during this process, which has already been inconvenient. This should have been explained up front so I could plan better. I hope this location improves communicat... read more

Ventus Aetherius 

on Google

2 years ago

This one hurts to write because I've literally been a member of Allsteel Credit Union since I was a kid. This merger has been a disaster. Their fraud-detection is so aggressive that if I do anything it locks my card down, and even when I call them to CONFIRM the orders are not fraud. They still deny the charges leading to cancelled orders for work (My clients really love waiting an extra week...) or for myself (Thanks, movies I ordered for myself are now out of stock, I look forward to paying triple on the secondary market f... read more

Laura 

on Google

4 years ago

woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I'd walk in and the staff would ask how you are how the new car was how mom and dad were etc- well every person that used to work there is not Here any more and there is no more friendly faces or rapport. they need to check who they hired cause they are rude and lack any type of customer service skills. I will be taking my banking elsewhere. 

John Miskulin 

on Google

10 years ago

Customer service via telephone is sketchy at best. I was immediately put on hold and waited 4 minutes until the person came back on the line. Then I get the impression that the person at the credit union did not want to help me at all saying it was a 3rd party issue. If I ran that place I would have classes on customer service and then fire those who don't "get it"