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Fox Valley Credit Union
- Banks
- Aurora, IL
About this business
Our credit union was founded in 1937 as part of the old Chicago, Burlington and Quincy Railroad. Although our credit union has grown with the railroad, now the Burlington Northern-Santa Fe, most of our members today live or work in the heart of the Aurora-Fox Valley community. Our mission is to provide professional/quality service and products necessary for the betterment and financial well being of present and future members of Fox Valley Credit Union, that they may enjoy the fulfillment of life through our efforts. Employe... read more
Location details
575 N Broadway, Aurora, IL, 60505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
Horrible experience purchasing a car from someone who had a loan here. They received a check but won't release the title. It appears that they deposited the check late so that 10 day payoff started later than it should have. They basically have my funds but I can't register the car for 13 days (and counting) because they deposited the check late.
This one hurts to write because I've literally been a member of Allsteel Credit Union since I was a kid. This merger has been a disaster. Their fraud-detection is so aggressive that if I do anything it locks my card down, and even when I call them to CONFIRM the orders are not fraud. They still deny the charges leading to cancelled orders for work (My clients really love waiting an extra week...) or for myself (Thanks, movies I ordered for myself are now out of stock, I look forward to paying triple on the secondary market f... read more
Can't login what's so ever. U can't even enroll with the right password
woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I'd walk in and the staff would ask how you are how the new car was how mom and dad were etc- well every person that used to work there is not Here any more and there is no more friendly faces or rapport. they need to check who they hired cause they are rude and lack any type of customer service skills. I will be taking my banking elsewhere.
Customer service via telephone is sketchy at best. I was immediately put on hold and waited 4 minutes until the person came back on the line. Then I get the impression that the person at the credit union did not want to help me at all saying it was a 3rd party issue. If I ran that place I would have classes on customer service and then fire those who don't "get it"
Frequently asked questions about Fox Valley Credit Union
How is Fox Valley Credit Union rated?
Fox Valley Credit Union has a 3.6 star rating with 37 reviews.
When is Fox Valley Credit Union open?
Fox Valley Credit Union is open now. It will close at 5:00 p.m.
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