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Fossil Company Headquarters

2.6

About this business

Location details

901 S Central Expy, 901 South Central Expressway, Richardson, TX, 75080, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.686 reviews
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Saeed Dehdari's profile image
Saeed Dehdari 
on Google
a month ago

Absolutely disappointed with my purchase and the customer service experience. I bought a Fossil hybrid smartwatch from the Market Mall location in Calgary, and the device failed shortly after despite being under warranty. I was told that warranty repairs are not handled in-store and I had to ship the watch to the U.S. at my own expense. After a month, they returned it with a note saying the model is discontinued and they can’t repair it—but generously offered me a “discount” to buy a regular watch from their online store ins... read more

Diane Jimenez's profile image
Diane Jimenez 
on Google
2 months ago
Rosalyn James's profile image
Rosalyn James 
on Google
3 months ago
henry carney's profile image
henry carney 
on Google
6 months ago

Easily the worst customer service & experience I have ever had. I am so tired of dealing with indians in call centers who are extremely incompetent trogladytes. And on top of that you have severely insidious policies and a ridiculously outdated website. EVERYTHING about this company is trash. HORRIBLE! I can't even fathom treating customers this badly. Everyone I ever meet will know how bad Fossil is. Update: I found an Indian customer support rep who helped and refunded me no questions asked. She was my third rep. Fire the ... read more

James Werner's profile image
James Werner 
on Google
7 months ago

My second bad experience with Fossil. I am informed the don't have the parts to repair my five-year-old Gen 5 Smart Watch. Previously, they couldn't repair my CH2446 chronograph, but the Fossil store gave me a substantial discount to go with the gen 5. Now, the fossil stores are all closed, so there is no face to get in front of. My opinion is that a fossil watch is a throw-away. If it breaks, good luck. 

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Frequently asked questions about Fossil Company Headquarters

How is Fossil Company Headquarters rated?

Fossil Company Headquarters has a 2.6 star rating with 86 reviews. 

When is Fossil Company Headquarters open?

Fossil Company Headquarters is open now. It will close at 5:00 p.m.  

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