Fossil Company Headquarters

Jay Seven 

on Google

a month ago

Had a watch serviced/repaired. I mailed it in and received an email letting me know what was wrong and the cost. I paid the invoice and in about 2 1/2 weeks later my watch was sent back to me and it works great now. I thought it was an easy process. 

Anna Thomas 

on Google

a month ago

I am absolutely so frustrated with this experience so far. I bought my husband a watch for our wedding day, had it engraved with a special note on the back, it is a beautiful watch. Unfortunately it arrived broken but we didn’t know until he put it on, I called the number I was given in store and was promised it would be an easy fix and would be back within 5 weeks. I sent the watch out to be repaired less than 2 days later. While waiting for my husbands watch back I got an email claiming that the watch was not received (by ... read more

Saeed Dehdari 

on Google

4 months ago

Absolutely disappointed with my purchase and the customer service experience. I bought a Fossil hybrid smartwatch from the Market Mall location in Calgary, and the device failed shortly after despite being under warranty. I was told that warranty repairs are not handled in-store and I had to ship the watch to the U.S. at my own expense. After a month, they returned it with a note saying the model is discontinued and they can’t repair it—but generously offered me a “discount” to buy a regular watch from their online store ins... read more