Fossil Company Headquarters

Saeed Dehdari 

on Google

2 months ago

Absolutely disappointed with my purchase and the customer service experience. I bought a Fossil hybrid smartwatch from the Market Mall location in Calgary, and the device failed shortly after despite being under warranty. I was told that warranty repairs are not handled in-store and I had to ship the watch to the U.S. at my own expense. After a month, they returned it with a note saying the model is discontinued and they can’t repair it—but generously offered me a “discount” to buy a regular watch from their online store ins... read more

henry carney 

on Google

7 months ago

Easily the worst customer service & experience I have ever had. I am so tired of dealing with indians in call centers who are extremely incompetent trogladytes. And on top of that you have severely insidious policies and a ridiculously outdated website. EVERYTHING about this company is trash. HORRIBLE! I can't even fathom treating customers this badly. Everyone I ever meet will know how bad Fossil is. Update: I found an Indian customer support rep who helped and refunded me no questions asked. She was my third rep. Fire the ... read more

James Werner 

on Google

8 months ago

My second bad experience with Fossil. I am informed the don't have the parts to repair my five-year-old Gen 5 Smart Watch. Previously, they couldn't repair my CH2446 chronograph, but the Fossil store gave me a substantial discount to go with the gen 5. Now, the fossil stores are all closed, so there is no face to get in front of. My opinion is that a fossil watch is a throw-away. If it breaks, good luck.