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Fleetcare Head Office WA
- Transportation Services
- Wangara, WA
About this business
Location details
118 Motivation Dr, Wangara, WA, 6065, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FC never cease to lower my expectations of how bad customer service can be. Despite the marketing fluff prior to a novated lease, they are shockingly bad at the basics such as providing statements and invoices with itemised breakdowns of exactly what they are invoicing you for, produced on a 1990 accounting package. Heaven help you if you change employers through the term as this throws them despite giving over 8 weeks notice. An awful app which requires a separate password to remember, which always seems to require a reset ... read more
The reimbursement process used to be efficient. It has been “stressful” rather than “stress free”. Emails corresponding or communication enquiry were not answered /replied. Lucky I reached to account manager Bec and she was super helpful as always! She went beyond to help people! She even answers the enquiry and actual consider customer requirements on a Friday afternoon after 4:30pm! Thanks Bec!
Roadside assist leaves a lot to be desired. Over 2 hours waiting in the sun for a flat tyre - well within the metro area on an ordinary business day. Expect better.
Waiting for more tha 2 hours now. Called 4 times already. 1st call told me waiting time is 60-90min. 2nd call (after 60min) told me within the hour and worse case is 1hour. Called third (after another 60min) time and operator told me 10min. Called 4th time (10min after) and told me to wait another 35min. Who knows maybe after 35min they'll tell me to wait another 1hr?
From the initial idea of leasing a vehicle through setting up my account and getting my vehicle with all the accessories I wanted to my unfortunate first insurance claim every person I have delt with has been beyond measure. 5 stars do not come close to the level of personal and professional assistance everyone here brings to their role. Keep up the great work. Thanks Adam
Frequently asked questions about Fleetcare Head Office WA
How is Fleetcare Head Office WA rated?
Fleetcare Head Office WA has a 4.2 star rating with 46 reviews.
When is Fleetcare Head Office WA open?
Fleetcare Head Office WA is open now. It will close at 5:00 p.m.
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