Five Star Bank, City Gate Branch's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Five Star Bank, City Gate Branch

4.0

About this business

Location details

395 Westfall Rd, Rochester, NY, 14620, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
4.039 reviews
Select a rating
kl Waddell's profile image
kl Waddell 
3 weeks ago
Amanda Curtis's profile image
Amanda Curtis 
a month ago

I have my car loan through Five Star. I've only been there a couple of times now but both times there wasn't a long wait at all, and the staff is very friendly. 

shane smith's profile image
shane smith 
4 months ago

Thank you Kyle for all your help and Ferdi for resolving a matter in a timely fashion. Much appreciation to you gentleman. 

Charles Allen's profile image
Charles Allen 
5 months ago

To date I’ve had nothing but great experiences with this bank. Today, on 03/07/26, at the Westfall Rd. location there was a line out the door waiting for staff to open the branch (it opens at 9:00 A.M.). I don’t see why it’s hard to come to work on time? And the branch is only open for 3 hours today. 

Christian Hallett's profile image
Christian Hallett 
a year ago

I have called 6 times to no answer the phone service is awful I would not recommend calling for anything it'll ring for 3 minutes then transfer you ring for another 3 minutes then forward you to q voice-mail where the chance of you getting called back has dropped to a 2% 

Frequently asked questions about Five Star Bank, City Gate Branch

How is Five Star Bank, City Gate Branch rated?

Five Star Bank, City Gate Branch has a 4 star rating with 39 reviews. 

When is Five Star Bank, City Gate Branch open?

Five Star Bank, City Gate Branch is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com