FitnessRepairParts.com

Anthony C. 

on Birdeye

2 months ago

BUYER BEWARE!! DON'T BUY BEARINGS FROM THIS COMPANY!! I bought bearings for my exercise bike and five months later they exploded. I asked for a refund and they said there is only a 30 day return policy on bearings. That is way too short of a warranty on bearings. The manage I spoke to was very rude! Don't use this company! 

Michael S. 

on Birdeye

2 years ago

I ordered parts for my spinning bike that, according to their web site, would fit my bike. They did not fit. I had to pay shipping back to the company and they are going to charge a 20% re-stock fee, for THEIR mistake. Do not use this company. It's a scam. Unfortunately, this where Diamondback Fitness refers their customers who need parts. 

Joe L. 

on Birdeye

3 years ago

I ordered 2 left roller guards for my treadmill on their website. Their part numbers are 6037953 and 2277580. I received the parts and they clearly sent me left roller guards. They have their parts marked incorrectly. The numbers molded right into the part 191841 and 192015 (even when entered into their website) come back to left roller guards. I have sent a dozen photo's to them showing them this is clearly inventoried incorrectly, they refuse to accept they clearly sent me the wrong parts, will not return my money or send ... read more

Steven W. 

on Birdeye

3 years ago

Warning. The Better Business Bureau website on December 16, 2020 reads: “Better Business Bureau is advising consumers to use caution when considering doing business with Fitness Repair Parts. BBB has received a pattern of consumer complaints alleging product ordered is not what is received, failure to send replacement parts, failure to issue refunds, and poor customer service. On April 10, 2018, BBB sent a letter to Fitness Repair Parts with its concerns. The company responded on June 24, 2020”. Note: FRP took over 2 yea... read more

Johns F. 

on Birdeye

5 years ago

I received a damaged treadmill deck. They placed the blame on FedEx but it is their poor internal packaging. They filed a claim with FedEx which was approved but they WILL NOT ship the replacement deck until they are paid from FedEx in 30 days. It has been about 3 weeks from my initial order and after dealing with them I have another 3 - 4 weeks if I even get the replacement. TERRIBLE customer service. Of course when I ask to speak to a supervisor they can only send me to voicemail. DO NOT buy from this company. Price for th... read more

Mike J. 

on Birdeye

7 years ago

Provided incorrect part, then demanded photos of treadmill serial number, comparative pictures of original part plus part received from Fitnessrepairparts. Multiple times told they couldn't see pictures provided, of the serial number provided was incorrect (yet I verified it with the manufacturer). After jumping through hoops to prove I was provided incorrect parts, they asked for 3 business days to investigate. On the fourth, I asked for update and was told to send back the product at my expense, and would be required to ... read more

Ms R. 

on Birdeye

7 years ago

HORRIBLE! This company has the worst customer service I've ever had to deal with. When I first called them up to tell them I received the wrong size treadmill belt they said "no you didn't, that is the right belt according to our records". I explained I would gladly re-order but want the correct size belt. They refused to accept they had sent the wrong belt even after I gave them pictures and serial numbers and then told me they would need to send to "investigation department" but this could all take 30 days. I finally ... read more