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Fitness Concept
- Sports Wear
- San Rafael, CA
About this business
This company offers Fitness Sales, Service, Consulting. Commercial and Residential. Equipment maintenence and repair. Yoga, Pilates and Physical Rehabilation.
Location details
727 Francisco Blvd E, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I don't know how to put zero stars, but if I could, I would. I have been issuing service calls for several weeks with no response. I finally got a scheduled service call to which they didn't show up. I called to find out what was going on, no returned call. Is this even a real company? Don't even try ya'll.
The customer matters here – not just the quick sale – This company really came through on their customer service…I bought a $3,800 elliptical that had a defect, forcing a recall. I was really pissed off after having spent so much money to get a quality piece of equipment that wouldn’t break down all the time. The owner sent out a loaner until the replacement came in from the factory…really amazing to know the company will stand behind their product and actually believe in service and value the customer service, not just the ... read more
How do they stay in business/rude – Stopped by to look at some equipment and was essentially confronted by an, to be charitable, aggressive salesperson (the owner??)...it took 30 seconds for me to decide that I wouldn't consider buying anything from this guy--he was rude and condescending...it's amazing that he's able to stay in business.
As good as it gets! – My wife and I have bought several pieces of exercise equipment from Alex, at Fitness Concept, in the past ten years. We have always experienced friendly, helpful assistance from a a real expert; always found the pricing competitive; and always received prompt, professional delivery and exceptional service when required. This little store is chock-full of top-of-the-line machines and equipment of every conceivable kind, and is run by a local businessman who really cares about--and takes good care of--his... read more
If it exists, this store has it.. & this guy knows his stuff – I came in looking for an elliptical to help me with my back, and I was really impressed with what I found. The selection was huge, and the guy (the owner?) who helped me really seemed to know his stuff. He spent a lot of time with me explaining all the options, and I ended up getting not only an elliptical (by Octane) but a foam roller, a DVD and a book as well. Also, apparently the store does their own servicing within 24 hours, which was important to me - my fr... read more
Strange...I Had The Opposite Opinion RE Sports Art... – My partner and I went to San Rafael specifically to try the Sports Art ellipticals. I can't really comment about the customer service because they seemed ok but I was extremely impressed with the Sports Art E82 model - especially compared with the Precors which we had already written-off due to their lack of stride-adjustment which is Sports Art's specialty. The E82 features a variable stride length between 16" - 26" which is great because my partner is fairly short and... read more
Fitness Concept - shop elsewhere – I went into this shop on recommendation of my parents who had recently purchased some equipment. Salesman was extremely rude and condescending. Didn't even get a chance to ask a second question. Just turned around and walked out of the shop. Not sure if it was just a bad day for him or he would prefer to deal with 75+yr old senior citizens who, if like my parents, prefer to trust a shop owner's integrity versus thorough research on the Web. I'm not positive, but I believe the main brand car... read more
great Fitness Products and Services! – A friend recommended Fitness Concept to repair my old treadmill. I called them and they sent someone out right away. A couple of years later it finally died and I remember they had a retail store in San Rafael. I went in and was overwhelmed by their vast selection of high-end machines that I had never seen before. The staff were very helpful in assisting me in choosing the ideal treadmill for my needs. They were also able to recommend stuff for core training and Yoga. But the main reaso... read more
Frequently asked questions about Fitness Concept
How is Fitness Concept rated?
Fitness Concept has a 1 star rating with 8 reviews.
When is Fitness Concept open?
Fitness Concept is closed now. It will open at 10:00 a.m.
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