First Texoma National Bank

Sharp 

on Google

11 months ago

Terrible customer service. Started charging monthly fee due to inactivity, no letter sent by mail just drafts. They had the correct mailing address, so it could have been done. Called to close the account waited on the email that never came through called back to speak to someone else, finally got someone who could send an email. If you are going to take money from customer's accounts at least send a letter! When I expressed this to the woman on the phone she said that they have too many accounts to keep up with. Do better! 

M Sharp 

on Google

11 months ago

Terrible customer service. Started charging monthly fee due to inactivity, no letter sent by mail just drafts. They had the correct mailing address, so it could have been done. Called to close the account waited on the email that never came through called back to speak to someone else, finally got someone who could send an email. If you are going to take money from customer's accounts at least send a letter! When I expressed this to the woman on the phone she said that they have too many accounts to keep up with. Do better!