First Step Trans Inc

Christina S 

on Google

a month ago

If there were an option to give zero stars, I would. The service has been consistently unreliable. The bus is frequently more than 30 minutes late for morning pickup, causing ongoing disruptions and frustration. This week, the school informed me that the bus company advised the pickup would be delayed by two hours or more, which is completely unacceptable. Even more concerning are the serious safety issues. This morning, I received a call from the school informing me that no 1:1 aide was not present on the bus during drop-of... read more

Keelan Gomes 

on Google

2 months ago

As i read the other reviews on here, im not surprised. Today i witnessed a Thomas Bus School bus driver driving insane on the southern state, speeding, weaving in and out of traffic whiplashing the children inside I caught up to him eventually and tried to him calm down and slow down. He flipped me off and continued on his way. I called in to complain about him. Please remove your children from this company IMMEDIATELY. Clearly after reading these reviews it seems DOE/ DOT has done nothing about this company. It’s okay i wil... read more

Monica Amuvita Gamage 

on Google

a year ago

If I could give zero stars, I would. Since the school starts, In just four months, I’ve had over 20 complaints, yet nothing has improved. My child’s 6:30 AM pickup often doesn’t arrive. There have been days the bus didn’t show up until 9:00 AM, and the bus has failed to pick them up after school multiple times, leaving my special needs child waiting in harsh weather. They don’t always turn on GPS, and when I call, staff take a long time to check—often saying the driver isn’t answering. They are lying. Every time I call about... read more

Reyna Ramirez 

on Google

a year ago

I would love to give them a zero, Poor customer service (AWFUL) The don’t pick the children up repeatedly, They’ve forgotten my child at his school a few times. And their excuse is the bus is broken down. It is obvious they have staffing issues and cannot provide the adequate services to DOE children. 

carla p 

on Google

a year ago

Awful- disorganized-they’re in over their heads and get mad a parents who are forced to get to work late and find back up care. I’ve been dealing with nonsense since Dec . There’s no way to contact a manager- everyone is frustrated when you speak to them. Well at least you’ll are getting paid and have a job. Parents that have to deal with this company please give your job a heads up - you will be late due to unreliable services. Or you may have to leave early to pick up your child from work because they forgot them at school... read more