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First Mid Bank & Trust
- Finance
- Carbondale, IL
About this business
First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois. First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.
Location details
509 S University Ave, Carbondale, IL, 62901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This is my second review after this bank took over Blackhawk Bank. If I could give them 0 stars I would. Every interaction I have with them is really disappointing. Due to my location I have to do all my banking remotely. There were zero issues until they went from Blackhawk's system to FirstMid's system. Now I have to call in every month to get my ATM fees refunded. Now there is a 10 day hold on a check I deposited remotely. These are just 2 of the many reasons I will not be staying at this bank long term. Things never impr... read more
Bank emoloyees show lack of empathy and caring to customers who need assistance. Jolene cared only about money and not about the customers current situation. The lack of compassion should not be surprising when dealing with a financial institution, but I had higher expectations. Lesson learned.
Have had some issues with changing passwords when i got a new phone, Jolene called me from the Carbondale office and fixed it with me over the phone..
Horrible service. If you call them. They will never ever pick up. I am have been on hold for over 30 minutes. This is horrible. I know there is at least 8 people who work in that bank and no one is hardly in the bank. Someone needs to lift a finger and pick the damn phone up!!!!!
Frequently asked questions about First Mid Bank & Trust
How is First Mid Bank & Trust rated?
First Mid Bank & Trust has a 3.5 star rating with 38 reviews.
When is First Mid Bank & Trust open?
First Mid Bank & Trust is open now. It will close at 4:30 p.m.
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