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First Mid Bank & Trust
- Finance
- Sullivan, IL
About this business
First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois. First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.
Location details
200 S Hamilton St, Sullivan, IL, 61951, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have received terrible customer service from this branch. I completely understand there are procedures they have to follow, but to be so terrible when you are dealing with a customer that's been with FM for over 20 years? Three different times I've experienced poor service. I highly recommend the staff complete a training course on how to treat customers. The rudeness from this location has made my decision on closing all three of my accounts and going elsewhere.
Love using this branch. Excellent customer service always. The Bank Ladies here are super awesome!
Great customer service
My husband and I just opened an account recently with a sizable amount of money. All the people we spoke to were very nice and polite. The problem I have is when I received my statement there was a charge of $34.80 for 100 standard checks. I was rather surprised due to the other bank (credit unpin) we deal with, there is _no charge for standard checks. I also thought that was very high for only standard checks. Had they been the colored ones with things printed on them I would not have said anything.
Frequently asked questions about First Mid Bank & Trust
How is First Mid Bank & Trust rated?
First Mid Bank & Trust has a 3.7 star rating with 9 reviews.
When is First Mid Bank & Trust open?
First Mid Bank & Trust is closed now. It will open tomorrow at 8:30 a.m.
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