First Merchants Bank

E W 

on Google

a year ago

The ATMs have about a 75% chance of being down. I remember driving from the Graceland location to 161, both were down. App and website constantly down as well. Unbelievable that this is even legal for a bank. 

J 

on Google

a year ago

The people at the Graceland branch are the most incompetent people I’ve ever seen. I do not recommend this bank but especially the Graceland branch. It’s very frustrating when people make things difficult because they are clueless and have no common sense. And frankly don’t care. They don’t care to help or do their job. Ben is always rude and seems so put out, I have no idea why he works there. I would give zero stars. 

Noelle Berman 

on Google

2 years ago

I have been with first merchants bank for nearly 10 years now. I always use this High st. location. I am usually helped by a younger african american CSR. He is always pleasant and helpful. Super friendly. The last few times i have come through the drive thru Ben a taller bald white man has been very rude and inconvenienedto take care of me. He never says hello or thank you or goodbye. He does the bare minimum with attitude. Sends the receipt back with no response or anything not even a thank you or goodbye, just walks away.... read more