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First Citizens Bank
- Finance
- Franklin, NC
About this business
At First Citizens, building relationships with customers is at the center of all we do. We understand there is a right way and a wrong way to do business, and we choose the right way. If you’re looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Franklin, NC branch or find us online.
Location details
50 W Main St, Franklin, NC, 28734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There are some good things but their phone system is worthless and there are long waits to see anyone except a teller.
The reason I have given them one star is because THEY NEVER ANSWER THE PHONE! Very frustrating. I wish they could hire more people for the customers that need to get in touch, I would go in but again a lot of times they do not have enough staff.
Unfortunately I am closing both of my accounts at this bank. They never answer the phone, no matter what time you call. No hours at all on Saturday. The ATM is out of order most of the time that I needed it because the bank was not open. The last straw was the new blonde teller at the drive thru.she is lazy and rude. I've had enough.
I've had really good experiences there and have not had any problems with my banking. When I opened my checking account I had no issues they was very nice. I'm so sorry some of you have not had the experience I have.
I’ve been banking with this branch since 1994 they’ve changed names a few times. First Citizens is the worst one I’ve ever seen. They never answer the phone or return calls when a message is left. You go in and have to wait for customer service well over 30 plus minutes. I’ve been slowing moving all of my accounts to another bank, hoping to have it finished shortly. They also change polices without notification, we’ve never paid a service charge and they just started charging one.
Frequently asked questions about First Citizens Bank
How is First Citizens Bank rated?
First Citizens Bank has a 2.5 star rating with 18 reviews.
When is First Citizens Bank open?
First Citizens Bank is open now. It will close at 5:00 p.m.
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