First Citizens Bank

Mary 

on Google

4 weeks ago

They are not welcoming I came to open am account and was told I could not speak with a banker or anyone that they have a review process. I make plenty money your loss. 

Luke Bright 

on Google

3 months ago

Absolutely terrible customer service. I paid off a vehicle loan. Four weeks have passed with each week being told the title would be overnighted to me. Still nothing. Called to check again on week four. Now they state the title isn't even paid off, after being told three times by customer service it was and the title would be sent overnight on three separate occasions. They said they would give me a call back later that day to confirm the title was sent. Never once did I receive a call back from them. Terrible bank, terrible... read more

Derric Jaxn 

on Google

4 months ago

My first impression of this bank is getting worse with every visit. The first time I came to open an account, I realized they don’t have an ATM, aren’t open on the weekends, and close at 5. That’s not the worst thing, and the kind gentleman that greeted me is why I’m even giving 2 stars. He was warm in his greeting and eager to help me open a new account even just a few minutes before closing. But I didn’t have cash so I would have to come back. Today I came in around the same time, just 5 mins before closing, due to work an... read more

Lisa Mason 

on Google

7 months ago

I’d like to personally thank Jarrod Berger from the First Citizen bank located in Frisco, Texas. My grandparents have banked with First Citizen for over 25 years. Jarrod has been informative, patient and resourceful while helping senior citizens. Furthermore, we unfortunately have had to deal with probate and issues that occur and want to thank Jarrod for the extra time spent, proactive measures to keep compliant and care with concern throughout this process. Thank you First Citizen of Frisco. Thank you Banker Jarrod!