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First Citizens Bank

3.2

About this business

Location details

315 Market St, Wilmington, NC, 28401, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.213 reviews
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Nathan Gilbert's profile image
Nathan Gilbert 
a month ago

Had to change my review to 1 star. This branch updates their policy to not allow exchange of international currency for non customers. I was getting ready to start banking here once I finished paying off another card but this put me off, as I have been doing this once a year for the past few years and each time they would get a bit more rude with me. This policy appears to only be branch specific according to my phone call with customer service. Not a friendly bank and unnecessary attitude. 

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Nathan Gilbert's profile image
Nathan Gilbert 
5 months ago

Always super helpful, thank you guys! 

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Debra Allman's profile image
Debra Allman 
7 months ago

For the most part. I love the convenience and friendly staff. But waiting pending transaction, takes forever. 

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Shannon Rivenbark's profile image
Shannon Rivenbark 
9 months ago

I don't bank here much since I have been a S.E.C.U. customer my entire life, but I recently took a second job that pays me with checks from this establishment. I decided to go inside the downtown branch to cash it. This has to be the worst banking experience of my life. No hello upon entering; but then again, Im used to the S.E.C.U. way of doing things. After stepping up to the counter and handing him my check I could tell immediately there was going to be a problem. The way he looked at me like gum under his shoe was the le... read more

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Clay's profile image
Clay 
a year ago

Frequently asked questions about First Citizens Bank

How is First Citizens Bank rated?

First Citizens Bank has a 3.2 star rating with 13 reviews. 

When is First Citizens Bank open?

First Citizens Bank is closed now. It will open tomorrow at 9:00 a.m. 

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