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First Citizens Bank

3.6

About this business

Location details

315 Market St, Wilmington, NC, 28401, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.616 reviews
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michael's profile image
michael 
a month ago

Been very easy to work with 

Monica Crawley's profile image
Monica Crawley 
a month ago

Computer system went out during a bad thunderstorm and they were polite and kept reassuring me they would still take care of me when they come back up. It was after 5 and they were still polite with me. Very good customer service. 

alexander mcarthur's profile image
alexander mcarthur 
2 months ago

Great group of people, always ready to assist! 

Nathan Gilbert's profile image
Nathan Gilbert 
7 months ago

Had to change my review to 1 star. This branch updates their policy to not allow exchange of international currency for non customers. I was getting ready to start banking here once I finished paying off another card but this put me off, as I have been doing this once a year for the past few years and each time they would get a bit more rude with me. This policy appears to only be branch specific according to my phone call with customer service. Not a friendly bank and unnecessary attitude. 

Nathan Gilbert's profile image
Nathan Gilbert 
a year ago

Always super helpful, thank you guys! 

Frequently asked questions about First Citizens Bank

How is First Citizens Bank rated?

First Citizens Bank has a 3.6 star rating with 16 reviews. 

When is First Citizens Bank open?

First Citizens Bank is closed now. It will open at 9:00 a.m. 

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