First Citizens Bank

Shannon Rivenbark 

on Google

2 months ago

I don't bank here much since I have been a S.E.C.U. customer my entire life, but I recently took a second job that pays me with checks from this establishment. I decided to go inside the downtown branch to cash it. This has to be the worst banking experience of my life. No hello upon entering; but then again, Im used to the S.E.C.U. way of doing things. After stepping up to the counter and handing him my check I could tell immediately there was going to be a problem. The way he looked at me like gum under his shoe was the le... read more

Wyatt Fields 

on Google

a year ago

I go to a lot of banks as a factor of my job and I say this respectfully as constructive criticism: First Citizens will not be able to keep up with the other banks (specifically Wells Fargo, Truist, and BofA) at this level of service. The account representative was not informed and cut me off multiple times to share information that was incorrect. I am not frustrated at the representative, but on principle that experience defeats the purpose of having an account representative. Having a representative that is under-informed ... read more

Douglas Boykins 

on Google

3 years ago

Outstanding the employees were very polite and respectful .I give them a 6 Star rating out of 5 .e.g. I had a rainy day and had to take care of things dropped my deposit in front of the entrance curbside got it completely drenched .The teller saved the day without her help looking at overdraft.