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First Citizens Bank
- Financial Services
- Durham, NC
About this business
Location details
7101 Fayetteville Rd, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AVOID! First Citizens as a whole used to be a good bank around 10 years ago. Over the last couple of years, service has slowly gotten worse until it is now zero stars. The bank (nor its corporate number) can answer basic questions - each send you back to the other as everyone is clueless. Further, in "fixing" an issue created by the bank's incompetence, they closed an account without my permission. I have always been told that I must come in to close an account, but these folks just closed one without asking me (with funds i... read more
Helpful customer service.
I do not have a checking account with this bank, but I do have a mortgage with them. I stopped in to try and get change for my cash drawer, I am opening a store across the street. I expected there may be a charge, but they refused to change a couple bills for me since I did not have a deposit account. Sent me on my way. I know where I will never have a deposit account now.
Was at the ATM getting money and paid their ATM fee. I noticed a guy had set up a tent in there front parking lot which made me uncomfortable from a SAFTEY standpoint. Not to mention the trash everywhere that you would think they would care about in it self. I went inside and asked them why and they stated they are not doing anything about it. I could not talk to branch manager as she was on the phone for an extended amount of time and I had to go. I know by the lack of customer concern at a bank and I don't care attitude I ... read more
We paid our client a check for doing an assignment for my company, and the check cleared my bank account but for some reason the manager Megan Anderson refused to release the funds to his account. He went in today to speak to the manager to try to figure out why his funds are not available so he can pay his staff. She began to give him nasty responses and quote on quote said she didn't know him like that and said she was not going to release the funds because she didn't want to. Please know our company and his company are pr... read more
Frequently asked questions about First Citizens Bank
How is First Citizens Bank rated?
First Citizens Bank has a 2.2 star rating with 9 reviews.
When is First Citizens Bank open?
First Citizens Bank is open now. It will close at 5:00 p.m.
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