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First Citizens Bank
- Financial Services
- Asheville, NC
About this business
Location details
975 Smokey Park Highway, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am shocked, angry, and appalled at First Citizens' descent into arrogance, stubbornness, lousy customer service, and poor bank policies. They are stodgy, arrogant, and exhibit every sign of incompetence. I had banked with them off and on for 51 years, never bounced a check, and when I complained about the impossible nature of their security verification process—the local manager told me they were closing my accounts. As a high net worth individual—I was shocked. They refuse to simplify the process at the customer service d... read more
We have never experienced such an unfriendly and unreasonable bank/branch. No one is ever friendly when we go to the lobby, except when we first opened our accounts. (That's why we hardly go there.) They charge fees even for depositing over $5k/month, which we have never heard before. Why do they penalize us when we lend our hard earned money for free!? When we cash the money out, it would be the same. They charge us for over $5k/m. They also told us to tell our clients to write both of our names with 'or' in between (no 'an... read more
Ladies up front were extremely rude and disrespectful, but the gentleman in the house was extremely respectful and nice.
I went in to have my address change and for my son to make a cash deposit so after telling the guy how much to deposit so he could get a $10 back but the guy put the whole $61 in checking and at 3:30 pm ask who could open a savings account for my son since he has a checking account already and it was not busy but was told it would be next week by an appointment so this was a bad experience at this bank next time going to the one in Hendersonville
Frequently asked questions about First Citizens Bank
How is First Citizens Bank rated?
First Citizens Bank has a 3.2 star rating with 11 reviews.
When is First Citizens Bank open?
First Citizens Bank is closed now. It will open tomorrow at 9:00 a.m.
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