First Citizens Bank

Carey McKain 

on Google

2 months ago

I recently needed personal banking help due to my father's recent death, requiring my first visit to a brick & mortar bank in several years. The First Citizens Candler manager, Jonathan Allred, competed several documents and changes quickly and knowledgeably. Jonathan was friendly and inviting, and volunteered helpful information. I appreciate the ease with which he facilitated unwelcome but necessary tasks. Recent encounters with different banks demonstrate that Jonathan is an exceptional officer, to whom I am grateful. 

Preacher James Smith 

on Google

2 months ago

Went in to open an account, girl was nice and all no problem with that part,but was told I'd have to make an appointment to open just a simple checking account,that the woman was too busy to see me that day,made me feel they just wasn't interested...so I went straight down the road to Telco Credit Union,they took me right in and in less than 10 minutes I was done and ready to go! Great experience with Telco! I'll never try first citizens again, customer should come first,even potential ones 

Stephen Towe 

on Google

a year ago

I am shocked, angry, and appalled at First Citizens' descent into arrogance, stubbornness, lousy customer service, and poor bank policies. They are stodgy, arrogant, and exhibit every sign of incompetence. I had banked with them off and on for 51 years, never bounced a check, and when I complained about the impossible nature of their security verification process—the local manager told me they were closing my accounts. As a high net worth individual—I was shocked. They refuse to simplify the process at the customer service d... read more