First Citizens Bank

Theresa Gray 

on Google

2 months ago

Very friendly. Willing to take the extra time with you never in a rush to get you out. Always have plenty of staff available for your needs 

Izaura Dias 

on Google

3 months ago

This branch has some of the worst customer service I have ever experienced at a bank. I went in to have a document notarized, and a young lady barely glanced at the paper before quickly handing it back, saying, "I can't read Spanish." Not only was the document not in Spanish, but every sentence had an English translation directly below it. Absolutely unbelievable. 

Roger Crittenden 

on Google

3 months ago

I called 2 different numbers try to talk to a live person. No one answered the phone. I went in the branch office and saw FOUR tellers at the windows. I asked for the routing number. She rattled it off so fast I had to ask her to repeat it. I told her about not being able to get anyone to answer the phone. She said, well we've been busy as she pushed her plate of snacks out of my view. 

Gayle Heiring 

on Google

5 months ago

Wrote a check to a young man who did work for me. Bank wouldn’t cash it. I called and provided all details and then said I had to accept their call when he went to bank. I’m running a farm with poor cell service. Can’t sit around waiting for their call. Then they were rude and unhelpful. Voided the check. Very poor service. No customer service. No problem solving. Rude and unprofessional 

Beauer America 

on Google

6 months ago

Just had another bad customer service experience today at the Boiling Springs branch for First Citizens. We have banked with First Citizens for over 20 years and I must say that this branch has serious deficits when it comes to "building relationships with customers is at the center of all we do." In particular, Gerald McCool, who has the VP title, is magnificently non-relational.