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First Bank
- Banks
- O'Fallon, IL
About this business
First Bank in O'Fallon is your first choice for personal, small business, commercial and wealth management solutions.
Location details
804 W Hwy 50, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Fortunately, I am officially a former employee of this branch and would never recommend First Bank as an employer. The Branch Manager was/is an HR Nightmare and does not know how to effectively communicate or manage a staff let alone TWO branches. First Bank has lost 10 associates in less than 12 months due to her behavior and lack of training. It is impossible to expect our clients to maintain their relationships with FB when the Branch Manager creates such a toxic work environment. I would pull my money too. All in all, Fi... read more
Not a bank anymore. I went in there yesterday to get change for a $100 bill. The most basic banking operation. But they refused to accept my money because I no longer live in OFallon and don't have an account there anymore. What? This has nothing to do with having an account at that bank. This has to do with accepting US currency. Legal tender. And exchanging a $100 bill for five $20s. They gave me some mumbo jumbo about money laundering. What? Making change is not money laundering. They simply refuse to do any customer serv... read more
Horrible Place!!! Keep charging me service fees for no reason... Every month I go through the same cycle with them. They are forever doing something wrong with my account!!! I will be closing my account very soon!!!
My mother was admitted into assisted living last month and I brought her in to close out the IRA that she had at this location. I called ahead to make sure we had what we needed. When I arrived at the Bank I was greeted by Chandra and my mother and I sat down to check on her accounts and figure out what we needed to do. She did just have an IRA and when we go the balance and penalty for cashing it out I told my mother and we were going to proceed. That is when Chandra told me that they thought I was coaching her and they pul... read more
Not a bank anymore, just a bunch of ATMs. Customer service is severely lacking, I was told there is no longer an onsite manager at each branch. Really disappointing, been banking here for over 20 years.
Frequently asked questions about First Bank
How is First Bank rated?
First Bank has a 2 star rating with 12 reviews.
When is First Bank open?
First Bank is closed now. It will open tomorrow at 9:00 a.m.
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