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Fireworks Hearth & Home
- Retail
- Haddam, CT
About this business
Location details
112 Bridge Rd #1, Haddam, CT, 06438, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
My heartfelt thanks to Alex and Anthony. I deeply appreciated their kindness & willingness to work overtime during my recent emergency. I never expected them to come that same evening. I was hoping for the next day. A couple of days after Storm Benjamin, late afternoon my gas fireplace stopped working. I was physically unable to lift the screen off the fireplace to get to the pilot light, which I thought was the problem. Alex graciously offered to stop by and help me get the fireplace going. Unfortunately, it wasn’t just the... read more
Incredible how reassuring it has been to experience the exceptional post-purchase customer service. Not only are they all incredibly helpful during the purchase and installation phase, but they’re so available and willing to answer all forms of questions afterwards which I think is a rare service nowadays where most companies prefer the “not my problem” approach. Thank you so much for being the great people and business that you are!
Becareful of these people, they will sell you an expensive fireplace that cannot pass code and they don't bother to check your location before they take your money. Their gas line installer is another liability, drilled hole into basement, did not seal hole and water leaked into basement. States on $700 invoice, not responsible for water damage. So over $8000 for a basic fire box and owner made no attempt to correct situation, never even returned calls.
I called them because the buttons that control how hot I want it have become worn out. The lady said that the motherboard would have to be replaced. When the technician came here I took a look at my pellet stove and noticed that the panel with the buttons were not replaced and he said what I need is a daughter board and that they have replaced the wrong item. I called the company and the lady said that they made a mistake and apologized. She then assured me that they would install the daughter board at no cost to me. The day... read more
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Frequently asked questions about Fireworks Hearth & Home
How is Fireworks Hearth & Home rated?
Fireworks Hearth & Home has a 3.9 star rating with 64 reviews.
When is Fireworks Hearth & Home open?
Fireworks Hearth & Home is closed now. It will open tomorrow at 8:00 a.m.
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