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Firefly Coffeehouse

4.8
857 reviews
|Coffee & Tea|Fitchburg, WI 53575

114 N Main St, Fitchburg, WI 53575

(608) 835-6238

https://www.fireflycoffeehouse.com/

Closed now

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About

We are Oregon's Living Room. Offering a spacious yet cozy feel with lots of tables and soft furniture, we treat customers like family. Our espresso and coffees come from two small batch roasters: Kickapoo Coffee in Viroqua and Anodyne Coffee in the Walker's Point neighborhood of Milwaukee. Fresh bakery items made 7 days a week in our kitchen featuring recipes created by our veteran barista, Natalie Wright. Artisan cheese boards for 2, 4 or 8 people with wine and beer pairings. our motto: Have Fun. Do Good. Drink Coffee. Eat Cheese.

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Firefly Coffeehouse > Review link

Lauryn P. review for Firefly Coffeehouse
Lauryn P. on BirdEye

a year ago

09/11/2020, 13:47 PM
This cafe has great food and drinks but unfortunately it is owned by people who do not care about customer service and having loyal people ever return. There was an issue between the toast app and what was communicated to the restaurant. My family has been there numerous times, even tipping $20 for a $5 smoothie regularly. We have always supported this business through Covid and the hardships it has placed on businesses. Today however, the owner never tried to understand the situation and started the conversation rude and accusatory. I simply asked for my order to be remade for the time we put in the app to be picked up. Instead she refused and was completely inappropriate. A calm, understanding explanation would have been one thing and I would have completely understood the situation. The problem arose with how she handled herself and ultimately how she portrayed the business by saying if we ever placed an order through them again, she would refuse to make it. You lost a lifetime customer over $31. We would have spent much more than than in the next couple months.
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