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Firefighters First Credit Union
- Finance
- Pasadena, CA
About this business
Location details
1520 W Colorado Blvd, Pasadena, CA, 91105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been with this credit union for over 20 years and there service has been on the decline. Firefighters insurance service is terrible and there loan department is the same. I recently tried to get a major loan product from them and it was a terrible process which I did not proceed with because of their invalid information they received from a third party. I wish this was the credit union of old but its not. If I was not heavily vested in this credit union would definitely change.
I am extremely disappointed in this institution as I am on the road and lost my debit card and the agent insisted that my card could not be sent not to me directly but at to private address that that people are allowing me to stay at. I begged the agent to not force me to do that to the people who are letting me stay at their address. I have definitely been sent a card in a very timely manner before at a secure business location similar to an Amazon locker so I don't see any reason why this could not have been the case this... read more
Staff online are extremely rude and not helpful. They do not help with account issues.
I want to give a huge thank you to Andrew and Theresa at Firefighters First for their exceptional communication and attention to detail. Their responsiveness and dedication to getting in touch with members as quickly as possible truly stand out. In any successful organization, great customer service is essential—and in my opinion, Andrew and Theresa are the foundation of that success here. Thank you both for always being there for us. Your support means a lot!
Friendly and very informative staff.
Frequently asked questions about Firefighters First Credit Union
How is Firefighters First Credit Union rated?
Firefighters First Credit Union has a 3.5 star rating with 22 reviews.
When is Firefighters First Credit Union open?
Firefighters First Credit Union is closed now. It will open tomorrow at 7:00 a.m.
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