Fifth Third Bank & ATM

anonymous 

on Superpages

11 years ago

I just was at this branch location last week. They had one teller working. I do think that she looked very overworked. I could tell she was trying her best to keep up. It took me 15 minutes to be helped. Both gentlemen who were in their office were busy helping other customers. There was a lady who I eventually found out was the branch manager. She did leave her office to walk around the lobby. She never once apologized for how long it was taking or offer to see if she could help me. I was making a deposit for my company. I ... read more

anonymous 

on Superpages

11 years ago

I use to frequent this bank. I thought that everyone was very friendly and helpful. I loved working with Darelle, Rudy, and Carissa. However, after management change I can honestly say that I am not happy. Although one person is still there out of the three I thought gave me excellent customer service it just isn't the same. I am getting ready to close my account. I wish I knew where the other two went so I could go to their new bank. I hope that Fifth Third decides to do another management change because I know they will be... read more

anonymous 

on Superpages

12 years ago

After pulling into the drive thru on my lunch and sending the tube in I waited for 5 minutes before I pushed the call button to see if there was a problem only to be told "she" would be right with me. So I waited another 5 minutes only to have no response, finally a male teller took my payment and walked away. I pushed the button once again and asked if there was a problem only to be told that there was not, they were just catching up on things. Leaving a customer sitting in the drive-thru for 15 minutes in inexcusable. I re... read more