Fellburn Care Centre

Paul Sacilotto 

on Google

3 months ago

The people in this building, the caretakers that looked after my dad was superb. The first day, my dad arrived at the hospital at that moment the people inside the office knew exactly who my dad was, and they looked after him first class service. They have the appropriate parking spaces for people so they don’t have to park on the street. Thank you to all of you. 

Ken H 

on Google

6 months ago

My 93 year old mom was brought here from BBY Hospital, as a temporary holding place while her degree of dementia and physical state were being assessed by the staff here. I can only attest that Amanda and Colleen (patient coordinators) were AAA first class people/professionals for the time we spent here. Not only were they very cheerful and friendly from the get go, they were excellent communicators letting us know the process, steps, and progress of mom's assessment and eventual placement of my mom into her new long term ca... read more

Deb Schaub 

on Google

9 months ago

Staff are not responsive to family concerns. If you voice a concern it is ignored till you get angry. The staff would save themselves a lot of grief by listening to families the first through tenth time instead of waiting till people lose patience. 

Tom Tuey 

on Google

a year ago

My 92 mother-in-law fractured her hip and required emergency surgery. The recovery was at Fellburn Care Facility Despised other poor reviews - our family found the staff very friendly, supportive and flexible on visiting hours. Street parking was easy... The Operations Manager (Matt) was kind enough to offer us a Medical Bed for her Home Care Support. The Home Care Support Staff was great to supply advice for bed rails / walker Also, my mother-in-law liked the meals at Fellburn better than Burnaby Hospital Post Surgery Recov... read more

Anonymous 

on Google

a year ago

My 104 year old Mom was put in Fellburn a little over a year ago. Not by my choice. I worked in the industry I know all too well "funded beds" and the level of care compared with private paid for beds. Since Matthew Mah took over there has been improvements but they are short staffed for the level of care of many of their residents. Most of the staff do the best that they can. I know is not an easy job. They made my Moms final days as comfortable as possible and were kind and respectful to me knowing what a difficult time th... read more