FBC Mortgage, LLC

Harold G 

on BBB

a year ago

PATHETIC CUSTOMER SERVICE Should be zero stars.I strongly advise that you avoid this company. It is IMPOSSIBLE to speak live on the phone with someone. Yes, they have a toll-free number you can find on the Web but you will never be connected with a real person.If you have a problem you are forced to use their online chat. You can request a live person for the chat but these people are useless. The most severe problem I had was that I was overcharged for my property taxes by the county I live in. I notified *** not to pay the... read more

Jeff G 

on BBB

a year ago

Poor customer service. Slow to respond and first level is not knowledgeable and can't resolve issues. Managers will call you back and are kind and helpful, but that kindness doesn't achieve results. Problems remain unsolved for weeks while you have endless conversations in the secure messaging section of the web page. The phone system will just spin your around in circles, never getting to the person or department who can solve your problem. Never would I use or recommend this company again. 

Monica S 

on BBB

a year ago

I believe Mortgage companies are always in it for what is the most gains for them but some do have also customers in mind as well....for me FBC mortgage and my loan officer Spencer ***** only had one thing in mind and how much can we screw customer and what is the most we can get out of them by creating lies and deceiving them. They change loan estimates multiple times around closing time which they know they have the upper hand because it is late in the game and you have no other choice. Spencer sent over an estimate in whi... read more

Dallas C 

on BBB

2 years ago

It's funny how since it was launched, their payment assistance page provides an error message. I notified them of this error a year ago, and they still have not fixed it on their website. That is incredibly shady, and so obviously on purpose. 

Sasha Ortega 

on BBB

4 years ago

Customer Service at its worst!! my kids tested positive for covid and I communicated that with lender as it was a week or so before my closing. a few days prior to my closing I tested positive and again contacted the company asking If they would kindly reschedule my closing until I was feeling better and until I was negative. They refused to reschedule my closing date. With that being said I did not get the final numbers for my closing cost until 2 hours prior to closing and although I was able to sign some documents online ... read more

Gwyn W 

on BBB

4 years ago

They get a star for the discount given at closing because they are a "preferred lender." Otherwise, I've had my closing moved back 10 days to Monday, 4/26/21 only to find out at about 4 pm today (Friday, 4/23/21) that closing has been moved again. That is less than one business day. I thought I was in the clear and hired help to unload my belongings. I'll probably eat that fee now. And why? They were missing a document that I needed to sign that was not attached to the original email and THEY didn't figure it out until, you ... read more

Steven I 

on BBB

5 years ago

FBC will not double check your initial application 'pre-approval' application for any discrepancies while they continue to push the appraisal fees and various insurance sales after 'preapproval letter'. I voiced my situation clearly to the rep I was dealing with in May of 2020 to only be denied August 2020 of any financing, after several documented reassurances. I spent $3000 cash under false direction from FBC I could acquire a mortgage on various inspections (FBC company sub-contracted inspector ASCENSURE, septic inspectio... read more