Family Furniture of America

Elyse S 

on BBB

a year ago

Literally stole money from me! Returned defective new recliner that I paid $2000 for. They rewrote a new receipt charging me for things that were given to me, such as a 5box spring and no delivery charge. Then only refunded $1500 , instead of the $2000? How is this possible??? Then told its this amount or nothing???? Senior citizen!!! 

Clarissa B 

on BBB

2 years ago

Furniture looks ok but the quality is not what they tell you ( top of the line) also they sell you VIP pet insurance but they dont cover when your pet damages it. So its just a way to make more money on the sale. Very unsatisfactory 

Mary C 

on BBB

2 years ago

Wont ever buy from this store again. Received broken chair. It was still under warranty. Instead of getting a new chair they sent a man to fix it. Still not right. Was told it was a mechanical problem. 

Sheila F 

on BBB

2 years ago

Purchased a mattress set on April 15, 2022 and cancelled the order the nextmorning April 16. Was told by the sales person that it would be processed on Monday April 18. Went back on May 4, 2022 because I didn't see a refund on my bank account and that's when they finally processed it apparently. It is now July 19, 2022 and my refund never made it to my bank account. Bank said they never got the refund. Very dishonest from them. Will never go back there! 

Gabriela S 

on BBB

3 years ago

If only I could give this place 0 stars. Shoppers be aware. My fiancé and I went to go look for a dining room table that we needed in Nov. We recently had a terrible experience with city furniture so we thought to look more local. Arrived and knew what we wanted. Spoke to a sales guy named Brian paid in full and everything. Seemed like an awesome dude was talking down on city furniture agreeing the situation we had is ridiculous and said he will have stools and bench the next week and the table no later than Jan. bc everythi... read more

Paul R 

on BBB

3 years ago

I bought some furniture 3 weeks ago that was supposed to be delivered or picked up the next day. It has been over 3 weeks and every time i called, they told me that they dont have it yet. Its been very frustrating and not sure what to do. 

Katia A 

on BBB

3 years ago

Don't do it go to another place is all I can say. 2020 had to be a rather tough year for a whole lot of people no doubt. But in the beginning of 2021 I was able to purchase my home which I was thankful for because the year before a lot of people lost what little they had. Moving to west palm beach I thought I would go to a west palm beach familu furniture store so that way I can 1 support a local business and 2 to get my furniture a little quicker. I went to family furniture and was greeted by sells man ****** and manger ***... read more

Christopher D 

on BBB

4 years ago

Not sure how this business gets an A+ rating from BBB. I ordered furniture almost two months ago. Every time I call to get an update, I am told they will call me back which does not happen. This business seems disorganized and definitely not customer service oriented. They want your sale and after that you're on your own. 

Jacqueline D 

on BBB

4 years ago

We have always found Family Furniture to be reputable and we like their inventory and their prices. We recently came in to buy a bed, and got a great package deal for also buying a sofa. Salesman was incredibly helpful and friendly. My favorite furniture store in the region.