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Family First Federal Credit Union

2.8

About this business

Location details

1225 Jefferson Rd, Brighton, NY, 14623, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:30 p.m.
Tue9:00 a.m. to 4:30 p.m.
Wed10:00 a.m. to 4:30 p.m.
Thu9:00 a.m. to 4:30 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.813 reviews
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Steven Weston's profile image
Steven Weston 
2 months ago
stephen bonno's profile image
stephen bonno 
5 months ago

Wow, terrible experience. Applied for an Auto Equity loan WITH a co-signer who has 6 figure income and still declined. Never received any type of required written explanation of the decline. Should have dealt with a more reputable CU. Not a good experience. Stay away. 

D. Angela Gartley's profile image
D. Angela Gartley 
a year ago

10:30-3:30 and closed Saturdays WHAT?!? this location isn't downtown inner city it's in a SHOPPING district! You don't give members options for service and when you get into the teller line it literally is one teller! You charge fees for STATEMENTS ridiculous NO OTHER CREDIT UNION charges members such ridiculous fees. Wont ever again do business with this credit union. ZERO Mortgage services online or on statements if you wish for balances or any basic information they ARE NOT SERVICING THEIR PRODUCTS. NCUA should seriously ... read more

Jack Hannagan's profile image
Jack Hannagan 
a year ago

Very helpful and informative if you give this bank a call! 

John Mazza's profile image
John Mazza 
a year ago

If you're looking for customer service this ain't the place. I'm closing my account and moving to CNB, they know how to treat their customers. I'm starting to wonder whos family is first. 

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Frequently asked questions about Family First Federal Credit Union

How is Family First Federal Credit Union rated?

Family First Federal Credit Union has a 2.8 star rating with 13 reviews. 

When is Family First Federal Credit Union open?

Family First Federal Credit Union is closed now. It will open at 9:00 a.m. 

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