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3.4

★★

57 reviews

5★30

4★3

3★2

2★1

1★21

Reviews(4)

Google Reviews(53)

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Renata Ferreira C. review for Fajas Y Mas

Renata Ferreira C. on BirdEye

★★

3 years ago

If I could I would give it a negative rating, but as there is no such rating ... I was in store two days after my abdominal lipo surgery. As I was still swollen, the saleswoman who attended me (name: Hillary, Pembroke Pines store) advised me not to try the strap, as the liquid that was still leaking could soil it, and buy the medium size. I asked what I would do if my size was not that, and she replied that she would note on the back of the purchase note that I had not tried the strap, and that I would have up to seven days after the purchase to make a return. . After five days of purchase I went to my doctor and tried the brace in the office. My doctor recommended me a larger size. I came back this day, then, in the store and was attended by another seller who, barely heard me give the explanation, already came at least harshly, saying that it was impossible to make the exchange, because exchanges are made only by returning the product in perfect conditions. When questioning what these perfect conditions would be, the seller told me that I would need to return the product in the package and with that paper tag attached to it. Now, to try the strap I had to unpack and remove the label. I still asked her: do you see that the strap is intact? Not used? She said yes, but it didn't matter: without the paper tag and if the back package wouldn't happen, period. Outraged, I still tried to argue, since Hillary had at some point given me this information: she only told me that I had 7 days to exchange the note. Of course, if she had guided me, obviously I would have kept everything right. The saleswoman then said that I was lying but it still didn't matter, I wasn't going to change it and period. I tried in every way to explain that it was not my own, that I was misguided by the store's own saleswoman, but there was no talk. I then asked to speak to the manager, one of Maria who, on the phone, was even more stupid than the saleswoman herself. They tried to argue with me that in the United States you don't trade any products without this paper tag. I found it absurd, because there is something I admire in this country and respect for the consumer. Here, even if you don't have the product invoice (which I had, with the seller's own notes on the back - and I still have it), they look in your credit card, do their best to help remedy the problem. client. They assume that the customer is important and is being honest. Product exchanges here was never a problem! This store was a disappointment in this regard ... I understand the rules they have for trading, but I don't understand why I didn't receive proper guidance at the time of purchase. When I asked this I was told that the problem was mine: that I had to know! Well, at least weird ... I don't work selling surgical braces and it's not a product that I have a habit of consuming. The lack of guidance was only overcome by the lack of respect. The product is good, has potential, but the points mentioned above are very serious, so you want to get success in any segment, especially those dealing with the consumer. Newly operated and in pain, I was still walking around the store before I finished what I was going to do there, and the saleswoman tried to say that I could not be walking there: why, crazy, since it is an open trade the public and I still couldn't solve what I really needed. Anyway, zero score for service and, on the product, honestly looks very good, but I did not have the opportunity to evaluate, for obvious reasons.

Adi P. on Yellow Pages

★★

7 years ago

Not good at all for faja alternations.

shenoa on Yellow Pages

★★

10 years ago

very good quality, very good service, and important thing, you feel confortable... was a great buy!...