exscape smoke shop & vapor lounge

This is a great family owned business. There he ejuice is phenomenal. Their prices are extremely fair. Great selection of electronic cigarettes also.

Wide selection convenient location to UAlbany.

Super Douche dude working the counter who has asked me in the past to bring my dirty glass in and he will fit it. which i didn't feel comfortable doing so i guested it wrong needless to say and i was back 15 mins later and i was told no returns on any glass so i was stuck with 34 dollar banger and a 14 down stem I have always shopped at Northern Lights in the past and though i would give them a try since they treated me right one day during a 420 sale a while back. Not a big fan of people who forget who you are once you walked thru the out door ZERO STARS

Great personalities

Great communication with the staff and very helpful

Morons.

My friend and I purchased a vape pen, 12/13/15 from this location. The girl that sold it to us (didn't get her name) was very helpful and informative as we decided which one would work for us. Upon bringing it home, we tried to charge it but it wouldn't hold a charge or heat up. I promptly called the store and she told me to bring it back in and they would help. The next day we brought it back, explained the problem and asked the sales associate (Rachel) to help. She couldn't get it to work either and wasn't sure what the problem was so she called her manager (Zack) for direction. He told her that there was nothing the store could do about having sold us a faulty/damaged product. He then got on the phone with my friend and began to very rudely and abruptly repeat the same thing. I then spoke to him as well and he began screaming at me that all sales were final and NYS law prohibited him from refunding or replacing this product. I repeatedly told him that we did not want our money back, only a product that worked. He then yelled "Do you even speak English woman?" and when I went to respond, he hung up. Rachel, seemed embarrassed by the entire situation and apologized profusely. She then called (what I believe to be) the owner, Tim. In less than 5 min she was off the phone and told us he said to help us in replacing the battery. She was wonderful, helpful, very kind and made sure we walked out happy and with a working product The only reason I gave this place 2 stars was because of her and Tim. I've never in my life walked into a store been treated the way I was treated by Zack. If that is the kind of attitude and professionalism he deems acceptable, this location will lose clientele at an exponential rate.

Wrong address

if your looking to vape this is the not the place...they sell you things and have no idea what their doing.... At least the girl at the albany store tried to help..#\$%\$ up when i buy a vape battery and three days later if screws up and its not your problem.....it says you name on the battery i purchased..#\$%\$.

Their collection of glass pipes and bongs is amazing. Love their website too http://www.exscapeny.com/