Rudy K. on Insider Pages
7 years ago
07/02/2013, 05:01 AM
Flawless execution. Wonderful customer service
I have done business with Mr. Ewing twice before this. First time in 2011 at my other property in McKinney. I needed a 5 ton outside unit and attic coil after recent failure. I remember making the call on one day, and Mr. Ewing and his crew were at the property the VERY NEXT DAY with all of the parts. It was truly amazing service and the price was very honest and lower than all of his competitors. I was very lucky in finding Mr. Ewing in 2011 because in 2012 I had to have the attic furnace replaced in my primary residence. For reference, I had multiple quotes and Mr. Ewing again was lower than all of his competitors. In one case, Mr. Ewing's quote was almost $3,000 LESS!! This goes to show you how dishonest some other service repair shops can be. Just like the first time I had worked with Mr. Ewing, he was at the house the VERY NEXT DAY with his crew and all the parts! Most recently at our primary residence, we noticed our outside AC unit had failed. Rather than trying to replace a couple small parts here and there, we decided to replace the ENTIRE outside unit and attic coil. Of course we decided to call Mr. Ewing and didn't even bother price shopping anymore because we knew we are customers for life for Mr. Ewing. I don't know how he does it, but he quoted me a price over the phone that I just couldn't believe. I honestly thought I'd have to pay about $1500 more than what he quoted. And just like the first, Mr. Ewing and his crew arrived the very next day with parts and ready to make the installation. My fiance and I are truly amazed buy Mr. Ewing. One thing I noticed (and this is no minor thing) is that one of his employees, Diego, has been with Mr. Ewing since I met them in 2011. Not only does Mr. Ewing quote fair and honest prices, do exceptional work in a timely manner, but he manages to retain his best employees. This says a lot about how Mr. Ewing does his business. And needless to say, we recommend him to everyone we come across interested in AC repair or installation. Keep up the great work Mr. Ewing! Guys like you are few and far between!