tina m. on BirdEye
9 months ago
05/10/2021, 13:10 PM
I went to Estetica Institue of the Palm Beaches to have Rhinoplasty performed by Dr. Delange.
To start off, I never write reviews, but I felt the need to write one for my experience due to surgery being something that people really do their research on.
I appreciate the front office staff for always greeting me kindly when I would go into the office and Dina, she works in the finance department, she is absolutely AMAZING. She really cares about patients and their comfort. She helped me with the process of paying and Dina and Dr. Delange were kind very kind when it came to pricing.
With that being said, my first rhinoplasty experience was not what I was hoping for at all. As far as the visits went, every consultation of mine was rushed and I felt that Dr. Delange did not take the time to really hear me out which led to me not getting the rhinoplasty that I have ALWAYS dreamt of, and this was really heartbreaking.
My pre-op was the day before my surgery date and I EMPHASIZED on what I wanted done (droopy tip and the tip in general). Fast forward to my post-op when I had the cast taken off. Dr. Delange was kinda rude when I was asking what he did and he responded with "it's swollen" etc. which was true, but you could still tell when it's swollen how it will heal, and I asked if he touched my tip and Dr. Delange during this visit said he did not touch my tip but when I came back to see him a couple months later for a follow up, he said he did. (I can CLEARLY tell that he didn't and it upset me that he would lie). He was confused about whether he did or not, but like I said, I can tell by lookin at my nose that the only thing he really did is make ONE SIDE go down straight and gave me a SLIGHT curve. The other side of my nose is bumpy, and you can see at the tip that he did not do what he did on the other side (making it straight) which lead to my nose dominantly going in one direction.
When I got my cast taken off, I left crying because I did not get what I asked for at all and I just wasted thousands of dollars.
To make matters worse, I went back to see if I can get it fixed because a friend of mine who referred me told me they do fix it for free, they don't. They wanted to charge me $1,000, which Dina and Dr. Delange kindly waived because she wanted me to be happy with my nose. This just left a bad taste in my mouth because I couldn't believe I was going to get charged for him to fix my nose, after not listening to what I wanted and my whole experience in general. Afterwards when I was told that the fee was waived, I asked myself if I trusted Dr. Delange and sadly, I didn't.