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Erie Insurance: Richmond Office

1.5

About this business

Location details

6802 Paragon Pl #600, Richmond, VA 23230, Richmond, VA, 23230, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.536 reviews
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Chelle Randall's profile image
Chelle Randall 
a month ago

This company had the best rate for me. I got the quote and the email saying someone would reach out to me about it and nobody ever did. I've called multiple times and gotten no answer. I got a call back much later. Can't imagine if I had an accident how long it would take to get in touch with someone 

Allan's profile image
Allan 
a month ago

I have learned the hard way. I will never get Erie Insurance again. I am dealing with a homeowners insurance claim, and the repair work has dragged on since last October (2025) Their adjusters are basically worthless. The work has not been managed by the adjuster. My adjuster has not been to the property to check on the status of the work — which is still not complete. The miscommunication (or non-communication) is unbelievable. And they forced me to use one of their “preferred” contractors, who has not actually completed th... read more

rachel buckler's profile image
rachel buckler 
3 months ago

I was going to renew my annual auto insurance, and while emailing back and forth about it, I received another customer’s personal information in my inbox. I was told to disregard the message because it wasn’t meant for me. 

Fatima Majette's profile image
Fatima Majette 
8 months ago

This company is definitely the worst to deal with I would not advise anybody to deal with this insurance company.. My car was involved in an accident involving 3 other people that was inside of my car at the time. The process of getting someone to call you back about the claim was the worst, also the payout process was horrible. I WOULD NOT RECOMMEND ANYONE TO THIS COMPANY AT ALL! 

Thamon Lewis's profile image
Thamon Lewis 
8 months ago

Everbody need to report them to virginia regulator (State Corporation Commission — Bureau of Insurance) 

Frequently asked questions about Erie Insurance: Richmond Office

How is Erie Insurance: Richmond Office rated?

Erie Insurance: Richmond Office has a 1.5 star rating with 36 reviews. 

When is Erie Insurance: Richmond Office open?

Erie Insurance: Richmond Office is open now. It will close at 6:00 p.m. 

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