Erie Insurance: Kentucky Office

Nathan Dailey 

on Google

a month ago

Claims process has been a nightmare. I had a building collapse during the snowstorm January 2025. I was assigned to Mathew Runstedler. Mathew has been very lackadaisical from the start. Called his boss Carl after Mathew not returning calls, text & emails for 2 weeks & he called me back using his office speaker phone which was very distorted. I asked him if he could take me off of speakerphone and talk on the regular phone because the call sounded terrible. He said he could call me back in two hours and hung up on me. Sadly, ... read more

Austin Judd 

on Google

3 months ago

The communication between customer and employees with this company is basically non existant. A eerie customer hit me and IV been dealing with erie employees for almost a month now and none of them are in any hurry to respond after initial phone call. Kimberly B. Has been the one I have the worst trouble communicating with about issuing my settlement check. If I ever was to switch insurance companies it would not be to this one. 

Best Buy Automart 

on Google

5 months ago

As a dealer, i would never EVER recommend my cutsomers to Erie Insurance ever again. Its all a scam! MY customers insurance was literally cancelled the same day his car got totalled out . Let that make sense. It wasnt even cancelled due to non payment of coverage, it was cancelled because customer didnt "comply" to a auto accident that happned a year ago. Even after that, he continued to make his payments on time. Customer not happy and dealership taking a loss, thanks to Erie 

Micah Schlagel 

on Google

6 months ago

Erie Insurance is an incredibly dishonest and fraudulent insurance company. My roof was damaged during the windstorm that resulted from Hurricane Helene. Their claims adjuster Nathan looked at my roof while I was not there and made up false reasons as to why the roof could not be covered. When I asked to be provided with evidence of the assessment, I was told they could not provide that information to me. They are notorious for denying any claim made to them. 

Kyle Kegg 

on Google

7 months ago

Erie Insurance has become an awful company. My family and I have used for 20 years plus for home and auto, never had a claim and they just started finding ways to cancel insurance. No loyalty to their customers at all, very self serving company.