zeeandra on Yellow Pages
6 years ago
08/31/2013, 02:08 AM
Mine was a very mixed experience with this orthopedist and staff. I found Dr. Millstien on the internet. I’ve been treated several times in his offices for a very typical joint issue, no surgery.
His offices are very conveniently located. Each was very clean with absolutely no wait times. It is really comfortable in the beautiful waiting areas; both waiting areas were nearly always empty on all of my visits. My first impression of Dr. Millstien was that he was a nice guy.
But although my first visit was fine, I get a strong sense something is “off” with this organization.
My second visit was OK, but I’ve noticed that this doctor’s bedside manner seems caring at first, but later surfaces as quite arrogant, condescending and “superior to you.” Honestly, he comes off making it clear that he is doing you a favor by treating you.
Although he called me with test results, he recommended a very cookie-cutter approach -- cortizone “for the pain” -- which I resisted as I knew it to be a short-term, band-aid fix. My pain had gone. I succeeded in leading him (via many phone calls with one helpful nurse) to a more sophisticated treatment used by the top guys. I would have expected him to have led this discussion and options with me right off the bat since it is known that cortizone can have negative side effects. Still...no big deal.
But what followed were excruciating, unnecessary problems with his poorly trained staff -- they are incompetent, unhelpful and really don’t seem to care that a patient is calling because that patient needs assistance. In my case, I only needed a procedure code typically required by insurance -- just a number! Ironically, they answer the phone with “How may I help you?” yet cannot or will not fulfill that promise.
One staffer refused to provide the code, yelled at me and made me feel as if my insurance company’s need was a real bother to her and her co-workers. What the very rude and condescending staff member finally provided....... was still wrong simply because she refused to listen to my request. Her behavior was unacceptable. I ended up getting the needed code from the doctor in person on my final visit -- it took him less than 10 seconds to provide it.
I really gave this place a chance because it is so convenient and their internet website marketing really pulled me in. But I will NOT return here and certainly would NOT consider surgery with this organization should I need it. Lesson learned -- 1) don’t pic a doc off the internet just because he is close. 2) the way the staff treat patients starts at the top of the organization, trickling down from the attitude of the guy whose name is on the door.
There are hundreds of great orthopedic guys with professional, caring, service-oriented staffs in Los Angeles. Now I am reminded why the best orthopedists have the busiest waiting rooms!