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EPIC Retirement Plan Services

2.0

About this business

Location details

150 State St # 200, Rochester, NY, 14614, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.08 reviews
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Ryan Fehrenbacher's profile image
Ryan Fehrenbacher 
on Google
5 months ago

Tried roll a 403b and then spent the next year trying to find our money. It was not invested this entire time. Still dont have the money but fingers crossed it was atleast found. 

Kim L.'s profile image
Kim L. 
on Google
11 months ago

Do not use this company. It took 2 months for my 401k to roll over. During this time, my money was completely unaccounted for. Even after sending a letter from the rollover company, it still didn't get to where it needed to go for another month. During this time there was no trail for where my was. It just showed a $0 balance in my account. 

Eric Johnson's profile image
Eric Johnson 
on Google
a year ago

Horrible. Hidden fees, poor communication, most employees need to take a customer service class. Wish it had worked out - gave them multiple opportunities but continued to let me down. Very disappointed and sad over this. 

L Wallace's profile image
L Wallace 
on Google
2 years ago

Would not transfer directly to rollover custodian. Then charged $30 to close account and another $30 for "trustee to trustee transfer" even though they mailed check to me. 

Billy Merfeld's profile image
Billy Merfeld 
on Google
2 years ago

Sometimes I wonder if this is a real company or someone running services out of their garage. I've emailed them several times, and I received responses initially within 48 hours. Cool, it's to be expected. I've now been waiting on a response for a week. This morning I logged into my 401k account without issues. This afternoon, on my first attempt, it locked me out. I had no failed attempts between this morning and this afternoon. I called, and after waiting on hold for quite some time my call was answered. To verify my ident... read more

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Frequently asked questions about EPIC Retirement Plan Services

How is EPIC Retirement Plan Services rated?

EPIC Retirement Plan Services has a 2 star rating with 8 reviews. 

When is EPIC Retirement Plan Services open?

EPIC Retirement Plan Services is closed now. It will open tomorrow at 8:30 a.m. 

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