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Enterprise Rent-A-Car
- Transportation Services
- Lilburn, GA
About this business
Location details
4182 Stone Mountain Hwy, Lilburn, GA, 30047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Beware of this location. All other enterprise places i have used allow after hours drop off. This place charges you until they open. Even though your online reservation says you can drop off after hours. Beware.
A year ago, I reserved a malibu To go to The Cleveland Clinic for a pre surgery appointment. I made the mistake of telling the counter girl it was for a brain tumor. I arrived to pick it up the next day and was told it wasn't ready although it was parked right outside with the other rentals. After waiting more than an hour all the rentals went out and finally a guy comes in and takes the malibu. It was the last one and closing time. They took me out back and gave me a Hyundai. It seemed fine driving home at 35 mph. But the n... read more
Incompetent staff. Stephanie interviewed me. She never showed up to the first interview which really was hard on me. That day I was moving from Michigan to Kentucky by myself with three large dogs. It was the only day they offered me to interview. I showed up, they did not. No sorry, nothing. Had to reapply to get a second interview. Finally got a second interview and the interviewer couldnt get teams to work again so she did a phone interview. Even sent her a follow up email with all of my accomplishments. I graduate... read more
I do have one compliment. The young woman that helped me on Monday was fantastic! Personable, funny, and provided excellent service. A true gem. The only shining star I've dealt with in four days. I got a Nissan Sentra that shook so violently after getting on the freeway that my cheeks were shaking. The water bottle in the console was shaking and my bag fell of the passenger seat. I thought the car was going to fall apart or an axel was going to come off. It's a disgrace that that car was even on the lot. Just getting a car... read more
This was, without a doubt, the worst car rental experience I have ever had. The Crestview, FL location provided appalling service and a vehicle that was in an unsanitary condition. Upon receiving the car, I was horrified to discover it was infested with roaches. This is completely unacceptable and a serious health concern. The poor service didn't stop there. The Enterprise website claims they provide a ride service for customers living within 10 miles. I live about 10 miles from the location and specifically chose it for t... read more
IF I COULD GIVE NO STARS I WOULD! Sorry to write this review because I work in a service industry, but when you take funds nefariously from a customer, hang up on them when they call, and fail to correct it, it needs to be done. I rented a car for my son in-law, as we were in Boone, NC for my daughter's wedding and his car broke down. He has two young children and was stranded on a country road. The car was towed to the Subaru Dealership in Boone on the late afternoon of August 7th, and I arranged for a car rental for him f... read more
I want to commend Joey and Skyler for their professionalism. I was recently in a car accident. Joey was able to get me a car immediately(Lincoln Navigator) through my insurance, and Skyler delivered it to me at the hospital when I was discharged. I don't care about any of the previous bad reviews. They are great, and you should go to Enterprise for all of your car rental needs!!!
ENTERPRISE HAS HORRIBLE CUSTOMER SERVICE!!!!!!!!!! My personal car broke down an hour and half from home. We had just started our vacation and were on a 4 hour trip. We eventually got a tow and uber to the Tampa Airport to pick up rental from Enterprise. I though my car would be fixed the next day but due to tow truck driven who never delivered my car to the dealership... until I threatened to call the police and report it stolen. So I had to change my drop off date. I contacted Enterprise on Sat to change my drop off date a... read more
Awful!!! awful staff managers and company. Was told different things every time I came to rent a car. They denied and lied the details blaming it on a new person. Did not try and apologize or understand my side- just barked at me to leave. While they were calling me a liar. Awful management and staff. Fire them all. No customer service skills at all. I remained calm but was clearly upset be iE every time I came to clear up the rental, it was different things needed every time. AWFUL EXPERIENCE
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 4.1 star rating with 688 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is closed now. It will open tomorrow at 9:00 a.m.
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