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11960 Wickchester Ln, Houston, TX, 77079, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I had a poor experience when I was hit by another driver. An incorrect suv reservation cost me money. Staff was generally polite but seemed incompetent. They assured me they would change the reservation and fix the problem- this did not happen. There are too many other car rental companies. Avoid the hassle and run-around, go somewhere else.
My car was hit from behind. During the repair, the other party's insurance contacted me to use a loan car here. I got a loan car that was in very bad condition, which showed the unsafety. I tried to contact them to exchange the car for me, the answer they got was that there was no car available for me. I know it was a waste of time. Where is my safety? Poor windshield wipers during stormy season. The undercarriage of the car will fall off.
Worst experience ever. I suggest you find another location that actually knows what they are doing. Rented a vehicle from another location and was asked to swap it out at this location. Guy behind the counter said "Because your not my customer I can't help you". If you rent from Enterprise are you not a customer of Enterprise? If I drove up in a Enterprise Rental with the rental agreement. Then who's customer am I??? Apparently not this locations customer.
Enterprise Rent-A-Car has a 3.7 star rating with 20 reviews.
Enterprise Rent-A-Car is closed now. It will open on Monday at 8:00 a.m.
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