Enterprise Rent-A-Car

Arthi Subramanian 

on Google

2 weeks ago

This review is specifically for Naomi. I had to rent a car while mine was in the shop and arrived in the morning. Naomi was incredibly professional and helpful from the start. Unfortunately, there wasn’t a car available at the time, so I returned later that afternoon. Even after several hours, Naomi was just as kind, patient, and accommodating as before. Renting a car can be stressful, but she made the entire experience smooth, easy, and surprisingly pleasant. 

Krista Men 

on Google

2 weeks ago

I was rear-ended on my daily morning commute. Within an hour of getting my totaled car sorted with CHP, the great Enterprise Representative at Novato Enterprise had me in a nice, clean rental car. I felt reassured that the billing would be a smooth transition from my personal credit card to the other driver’s insurance when they were determined to be at fault. There was no fuss or hassle, just terrific, warm and professional customer service. Same with the return. We have used this Enterprise location several times and will ... read more

Liz V 

on Google

4 weeks ago

Starting with the positive, Kyle does a great work. He really holds this place together. He does basically backbone clean the cars and he tries to make sure you’re satisfied and he really does try to make your experience easy however I picked up a dirty car and I was supposed to exchange it for something else, but it seems to me that the manager there Naomi always prevents me from switching out cars. For example I had picked up a Nissan rogue and I had a bad starter didn’t start the next morning so I had a roadside ticket fo... read more

Liz Vargas 

on Google

a month ago

Long time Customer and I worked for Enterprise. Location & Staff: Enterprise in Novato is convenient, but the staff can be helpful and unhelpful. Kyle is very helpful. Naomi is very unhelpful threatens to end contract if you ask for a different vehicle Naomi malicious intent if you ask for help - discriminatory in nature Verbal Abuse. -Nissan rogue bad starter had a roadside ticket. They replace vehicle . She approached said no switch and threatened to end contract if I get help from San Rafael poor customer satisfaction and... read more